Institute Relations Specialist

Job Title: Institute Relations Specialist

Location:
Delhi NCR (Candidates must be from Delhi NCR or willing to relocate)

Work Mode:
On-site during probation; Hybrid post successful probation

Reports To:
Manager - IRT

Employment Type:
Full-time

About the Role

We are seeking two dynamic & detail-oriented professionals to join our
Institute Relations Team
. These roles will work closely with the
Operations Team
to strengthen relationships with educational institutions and streamline verification processes. The ideal candidates will have strong research skills, excellent communication abilities, and a passion for building collaborative partnerships.

Key Responsibilities

·       
Institution Research & Onboarding

o  Conduct research on new institution addition requests and validate their authenticity.

o  Maintain and update a comprehensive database of institutions and their issuing authorities.

·       
Verification Support

o  Assist verifiers by providing accurate contact details of issuing authorities for credential verification.

o  Troubleshoot and resolve challenges in obtaining verification from institutions.

·       
Relationship Management

o  Establish and nurture relationships with educational institutions globally.

o  Act as a liaison between institutions and internal teams to ensure smooth communication.

·       
Digital Integration & Process Improvement

o  Explore and evaluate options for digital integration with institutions for seamless verification.

o  Identify and leverage centralized databases or platforms to enhance verification efficiency.

·       
Compliance & Documentation

o  Ensure all institution-related data and processes comply with organizational standards and regulatory requirements.

o  Prepare reports and insights on institution engagement and integration progress.

Qualifications & Skills

·       Bachelor's degree in education, Business Administration, International Relations, or related field.

· –4 years of experience in research, relationship management, or operations (preferably in education or credential verification).

·       Strong analytical and research skills with attention to detail.

·       Excellent communication and interpersonal skills.

·       Ability to work collaboratively across teams and manage multiple priorities.

·       Familiarity with digital platforms, databases, and integration tools is a plus.

Key Performance Indicators (KPIs) & Metrics

1. Institution Research & Onboarding

·       Number of new institutions researched and validated per month.

·       Accuracy rate of institution data added to the database (target: 98%+).

2. Verification Support

·       Average turnaround time for providing contact details to verifiers (target: within 24 hours).

·       Percentage of successful verifications facilitated through provided contacts (target: 95%+).

3. Relationship Management

·       Number of new institutional relationships established per quarter.

·       Engagement score based on responsiveness and collaboration from institutions.

4. Digital Integration & Process Improvement

·       Number of institutions onboarded for digital verification integration per quarter.

·       Reduction in manual verification time after integration (target: 20% improvement within 6 months).

5. Data & Compliance

·       Timeliness and accuracy of reports submitted (target: 100% on-time submission).

·       Compliance adherence score (target: zero non-compliance incidents).

Work Arrangement

·       
Location:
Delhi NCR (mandatory)

·       
Mode:
On-site during probation; Hybrid post successful probation

What We Offer

·       Opportunity to work on impactful projects in the education and credential verification space.

·       Collaborative work environment with growth opportunities.

·       Competitive compensation and benefits package.