HR Coordinator

At Smiths we apply leading-edge technology to design, manufacture and deliver smarter engineering solutions for mission-critical applications, solving some of the world's toughest problems for our customers, our communities and our world. We are a FTSE100, global business of around 15,000 colleagues, based in 50 countries.

Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity, and supporting new homes. Our products and services are often critical to our customers' operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170-year history of innovation, and four global divisions, all experts in their field. 

Job Description:

Reporting to the Talent Acquisition Operations Lead, the HR Coordinator is responsible for delivering candidates and employees at all organisational levels prompt assistance and timely guidance with queries on a shared service model. This encompasses to the entire spectrum of HR policies, procedures, and other administrative services envisioned to support them from both personal and organisational standpoint.

Acting as a HR ambassador you will need to have a can-do, enthusiastic attitude with the ability to multi-task and be extremely organized & the ability to interact with all levels of stakeholders, employees and candidates is essential.

If you are looking for a role where you can truly make a positive impact, take ownership, and champion an extraordinary candidate and employee experience.

Role and Responsibilities:

• Oversee daily HR operations and provide end-to-end HR support (Offer & Contract Management, Onboarding Administration, Medical checks, Background Verification Checks, Data Administration, other Employee Life Cycle Activities)
• Provide first-level support to employees/ on HR-related queries.
• Liaising with TA, Hiring Managers, HR colleagues, Candidates and other external agencies (i.e. third-party vendors) and respond to enquiries about individuals' information, without compromising the organization's standards of privacy and confidentiality.
• Support background verification process for various countries; track BGV status and provide timely follow ups until BGV completion; ensuring data accuracy, effective reporting, and a seamless flow of candidate information.
• Assist in the coordination of new joiners and provide onboarding & administration support involve hiring.
• Managing & Coordinating queries on Ticket management tool (BMC Helix)
• Maintain employee records in a human resources information system, trackers so that information is timely, accurate, and secure.
• Achieve performance measures and adhere to established Service Level Agreements (SLA) like CSAT, Service Quality, Turnaround time etc.
• Support continuous improvement initiatives in Shared service area
• Ensure accurate and up-to-date status for candidate and employee, and track recruiting activities.
• Prepare reports, and statistical summaries related to HR metrics.
• Support projects on an ad-hoc basis that may often require engagement with a variety of HR teams.

• The ideal candidate will have experience in HR or any HR operation functions experience and a desire to simplify & streamline processes to increase speed, create better candidate, employee, and manager experiences.

• Experience with HR databases, Applicant Tracking Systems (ATSs), and Candidate Management Systems
• Strong knowledge of the HR system landscape (BMC Service Management Tool, SmartRecruiters, SAP etc.)
• Excellent problem-solving skills with high levels of verbal and numerical reasoning.
• Experience in shared services organization supporting a number of countries will be an advantage
• Able to deliver the designated work objectives of the role according to the respective project deadline requirements and SLA's.
• Ability to effectively present information and respond to questions from candidate, employees, managers, and HR
• Required to comply with all applicable practices and documentation and work effectively in situations that require sound decision making and involve confidential or sensitive matters.
• Must maintain a high level of confidentiality and adhere to local and global data protection norms
• Proficiency in the use of Microsoft Suite required
• Strong customer service orientation, proactivity and detail-oriented 
• Excellent interpersonal and stakeholder management skills
• Be enthusiastic, passionate and keen on learning with a 'can-do' attitude
• Culture Fit: A passion for working in a HR environment, where flexibility, collaboration, and a positive attitude are key to success. Bottomline, you're a team player
• Bachelor's Degree; recognized qualification/certification in Human Resources, Management
• Fluency in English needed

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Network, and Neurodiversity. 

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits, while helping engineer a better future. 

Planning and Decision Making:

• Erroneous decisions or recommendations are not likely to result in failure to achieve major goals and objectives of the organization

Impact and Scope: 

• Geographic scope of the support provided by this role is global.
• Interacts regularly with employees, line managers, Talent Acquisition and HR across the business. 

Key Internal and External Relationships: 

• Employees and Line Managers across Smiths divisions and functions.
• TA, HR colleagues supporting the COEs and Smiths divisions

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website (Careers - Smiths Group plc)