Customer Care Executive

4 days ago

Hyderabad, Telangana, India Atria Convergence Technologies (ACT) Full time ₹ 1,50,000 - ₹ 2,00,000 per year

Job Description:

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Care Executives. The role involves handling customer queries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. Freshers with good communication skills and a passion for customer service are welcome to apply.

Key Responsibilities:

  • Handle inbound and outbound customer calls, emails, or chats in a professional manner.
  • Assist customers with inquiries related to products, services, orders, or complaints.
  • Provide accurate and timely information to customers.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Escalate unresolved issues to the appropriate departments when required.
  • Keep records of customer interactions and update CRM systems.
  • Work towards achieving individual and team performance goals.

Required Skills & Qualifications:

  • Fresh graduates (any stream); prior experience is not mandatory.
  • Strong verbal and written communication skills (English, Hindi, or regional language as applicable).
  • Good listening and problem-solving abilities.
  • Basic computer knowledge (MS Office, typing speed, internet browsing).
  • Ability to remain calm and patient when dealing with difficult customers.
  • Willingness to work in rotational shifts (if applicable).

Preferred Attributes:

  • Positive attitude and willingness to learn.
  • Team player with strong interpersonal skills.
  • Customer-oriented with good adaptability in a fast-paced environment.

Compensation & Benefits:

  • Competitive salary package.
  • Performance-based incentives.
  • Training and development opportunities.
  • Health and wellness benefits (as per company policy).
  • Career growth opportunities within the organization.

Interested candidates please contact

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