Customer Care Executive(Female Preferred)

2 days ago

Delhi, Delhi, India Pachouli wellness clinic Full time ₹ 2,40,000 - ₹ 3,60,000 per year

· Manage Outbound calls promptly and professionally, providing courteous and helpful assistance to Guests.

· Schedule and manage guest appointments.

· Address guest inquiries regarding services, treatments, pricing and clinic policies, providing accurate and detailed information.

· Handle guest concerns with empathy, aiming for quick and satisfactory resolutions.

· Collaborate with clinic staff to coordinate guest appointments.

· Maintain guest records and update the guests database with accurate and relevant information.

· Follow up with guests to confirm appointments, provide reminders.

· Stay updated on clinic services, treatment options and industry trends to provide accurate information to guests.

· You may need to collaborate with other call center executives, supervisors or managers to address complex guest issues or share best practices. This involves effective communication and a willingness to work as part of a team.

· Meeting or exceeding individual and team targets related to call handling metrics and generate walk-ins for center. This may involve working towards targets and actively contributing to the company's overall success.

Job Type: Full-time

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • Technical support: 1 year (Preferred)
  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person

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