Customer Care Executive

2 days ago

Ijmima Mumbai, India Flowing Water Films Private Limited Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Job Title: Customer Care Executive (OTT Support)

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Executive. As an OTT support specialist, you will be responsible for providing exceptional customer service, resolving issues, and ensuring a seamless viewing experience for our subscribers.

Key Responsibilities:

- Respond to customer inquiries via phone, email, chat, or social media

- Resolve customer complaints and issues related to OTT content, streaming, and account management

- Provide technical support and troubleshooting assistance for OTT platform issues

- Offer personalized recommendations and solutions to enhance customer experience

- Document customer interactions and feedback for quality improvement

- Meet customer satisfaction and resolution targets

Requirements:

- Excellent communication and interpersonal skills

- Ability to work in a fast-paced environment and handle multiple customer interactions

- Strong problem-solving and analytical skills

- Familiarity with OTT platforms and streaming services (desirable)

- Basic technical knowledge and troubleshooting skills.

What We Offer:

- Competitive salary

- Opportunity to work with a growing OTT platform

- Collaborative and dynamic work environment

- Professional development and growth opportunities

If you're passionate about delivering exceptional customer experiences and have a knack for technical support, we'd love to hear from you

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