L2 support

12 hours ago

Pune, Maharashtra, India Zensar Technologies Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year
  • Provide Level 2 support for clinical systems, resolving incidents, service requests, and escalations from L1 teams.
  • Troubleshoot application issues, perform root cause analysis, and ensure resolution within agreed SLAs.
  • Support users (clinical and administrative) with application usage, configurations, and minor enhancements.
  • Coordinate with vendors and technical teams for complex problem resolution.
  • Document solutions, contribute to knowledge base articles, and provide training where needed.
  • Support system updates, patches, and validation activities under IT governance.
  • Ensure compliance with healthcare regulations and data privacy standards.

 These are some of the medical tools the client had mentioned [they don't need to know all of them]:

  • Insignia / Intellirad PACS (Picture Archiving and Communication System)
  • IMS Maxims (Electronic Diagnosis Orders & Patient Administration Systems)
  • Magentus RIS (Radiology Information System)
  • Medilogik EMS (Clinical & Cardiology Reporting Solutions)
  • CIMAR (Cloud-based Medical Image Exchange Platform)
  • iQemo (Oncology Treatment Workflow Solution)
  • IEP (Image Exchange Portal)
  • eRS (Electronic Referral System)

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