F&B Manager

Position Overview:

West Down – The Heritage Resort, a distinguished 4-star resort located in the scenic hills of Ooty, Nilgiris, Tamil Nadu, is seeking a passionate and experienced Food & Beverage Manager to lead and oversee all F&B operations and the stores department. This pivotal role is responsible for ensuring exceptional guest experiences, efficient departmental performance, and robust inventory and cost controls across the resort's food and beverage offerings.

Key Responsibilities:Operational Leadership

• Manage daily operations across all F&B outlets, including the restaurant, bar, in-room dining, and banqueting services.
• Ensure seamless coordination between kitchen, service, and stores departments to uphold quality and efficiency.
• Maintain high standards of food presentation, hygiene, and guest service in line with the resort's brand and expectations.
• Develop and enforce Standard Operating Procedures (SOPs) for F&B and stores functions.

Team Management

• Lead, mentor, and train a diverse team of service staff, kitchen personnel, and storekeepers.
• Conduct regular performance reviews and implement staff development programs.
• Create duty schedules to optimize manpower and maintain excellent service levels.

Financial & Inventory Control

• Prepare and manage F&B departmental budgets with a strong focus on revenue generation and cost efficiency.
• Oversee the procurement and inventory of food, beverages, and operational supplies in coordination with the stores team.
• Conduct routine stock audits and implement inventory management systems to minimize waste and pilferage.
• Monitor sales data and consumption trends for strategic menu engineering and inventory optimization.

Guest Experience & Service Excellence

• Ensure a consistently high level of guest satisfaction through timely, courteous, and personalized service.
• Handle guest complaints effectively, focusing on service recovery and continuous improvement.
• Review guest feedback and incorporate insights into service enhancement initiatives.

Compliance & Safety

• Ensure strict adherence to all food safety, hygiene standards, and local health regulations (HACCP or equivalent).
• Implement safety protocols to protect guests and team members across all F&B and storage areas.

Qualifications & Experience:

• Bachelor's degree or diploma in Hotel Management, Hospitality, or related field.
• Minimum 5 years of experience in F&B operations, with 2+ years in a managerial role, preferably in a 4 or 5-star property.
• In-depth knowledge of F&B service procedures, kitchen operations, and store management practices.
• Familiarity with POS systems, inventory control software, and hotel management platforms.
• Strong leadership, interpersonal, and problem-solving skills.
• Excellent communication skills in English; regional language proficiency is a plus.

Key Skills:

• Leadership & People Management
• Budgeting & Cost Control
• Menu Planning & Service Innovation
• Inventory & Store Operations
• Guest Relationship Management
• Attention to Detail & Quality Standards
• Knowledge of Food Safety Laws and HACCP

Work Environment:

• Based at West Down – The Heritage Resort, Ooty, Nilgiris, Tamil Nadu, a high-paced hospitality environment in a hill station destination.
• Must be flexible to work during weekends, holidays, and peak seasons as required.

Why Join West Down – The Heritage Resort?

Join a heritage destination that blends old-world charm with modern hospitality. At West Down – The Heritage Resort, we pride ourselves on delivering exceptional experiences to our guests and fostering a culture of excellence and innovation among our team. Be part of a passionate team in one of Tamil Nadu's most iconic hill resorts.

Benefits

Manager Accommodation provided

All Meal Provided

Job Types: Full-time, Permanent

Pay: ₹25, ₹35,000.00 per month

Benefits:

• Food provided

Ability to commute/relocate:

• Ooty, Tamil Nadu: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Experience:

• Food & Beverage Managerial: 2 years (Required)

Language:

• English (Required)
• Tamil (Preferred)
• Hindi (Preferred)

Location:

• Ooty, Tamil Nadu (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person