Commercial Development Officer

Job Title: Commercial Development Officer

Primary Responsibilities:

• Product Demonstration & Client Engagement:
• Lead compelling demonstrations of HIMS software to prospective clients, effectively illustrating its powerful features and how it addresses their unique operational challenges. Emphasize the tangible benefits of the software and its potential to streamline processes and improve patient care.
• Support for Implementation & Seamless Integration:
• Ensure the smooth implementation and integration of HIMS software into client healthcare facilities, aligning it with existing systems to minimize disruption and optimize performance.
• Collaborate with internal teams to swiftly identify and resolve any integration issues, ensuring a seamless experience for the client from start to finish.
• Conducting GAP Analysis & Driving Operational Efficiency:
• Play an active role in conducting GAP analysis at client organizations to assess current workflows and identify areas of improvement. Provide valuable insights and recommendations to enhance operational efficiency and elevate overall service delivery within healthcare settings.
• Process Optimization & NABH Standards Implementation:
• Assist clients in refining their internal processes for increased operational productivity, while ensuring the integration of NABH protocols. Help clients adhere to national healthcare standards, ensuring enhanced quality of service and compliance with industry regulations.
• Training and Development:
• Facilitate targeted training sessions for doctors, administrators, and staff to ensure they are well-versed in utilizing HIMS software to its fullest potential. Equip them with the tools needed to improve patient outcomes and optimize operational workflows.
• Provide guidance and support in the implementation of NABH protocols, assisting clients in maintaining compliance and achieving continuous improvement in healthcare standards.
• Client Profiling & Strengthening Corporate Partnerships:
• Assist in the creation and management of detailed client profiles for corporate empanelment, ensuring all necessary documentation is accurate and up-to-date. Support in cultivating and maintaining robust relationships with healthcare organizations, fostering long-term partnerships.
• Exceptional Customer Service & Relationship Building:
• Deliver top-tier customer service by responding promptly to client inquiries, troubleshooting issues, and ensuring that client needs are met. Foster lasting relationships by consistently delivering solutions that build trust and confidence in the software.
• Progress Reporting & Monitoring Project Milestones:
• Prepare and deliver regular, detailed progress reports to the Reporting Officer, summarizing key activities, client interactions, challenges, and successes. Ensure transparency by providing insights into project developments and status, maintaining alignment with client objectives.

Required Skills & Qualifications:

• Proven experience in business development, sales, or customer support, with a strong focus on healthcare or software industries and client relationship management.
• Knowledge of HIMS software and familiarity with NABH standards will be highly valued.
• Outstanding communication and presentation skills, with the ability to break down complex concepts for clients and influence decision-makers at all levels.
• Capacity to work independently as well as collaboratively within a team, balancing multiple tasks and responsibilities efficiently.
• Strong analytical and problem-solving abilities, with a solution-oriented approach to addressing client challenges and ensuring satisfaction.
• Proficiency in Microsoft Office Suite, CRM systems, and other relevant tools for managing client accounts, tracking progress, and reporting.
• Flexibility and readiness to travel to client sites as necessary to provide hands-on support, training, and ensure smooth implementation.

Job Type: Full-time

Pay: From ₹45,000.00 per month

Benefits:

• Commuter assistance

Language:

• English (Required)

Work Location: In person