Infrastructure Operations Lead

Company Description

Version 1 has celebrated over 29 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We're also an award-winning employer reflecting how employees are at the heart of Version 1.

We've been awarded: Innovation Partner of the Year Winner 2023 Oracle EMEA Partner Awards, Global Microsoft Modernising Applications Partner of the Year Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023.

As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We're focused on our core values; using these we've seen significant growth across our practices and our Digital, Data and Cloud team is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally.

Job Description

We are seeking an experienced Infrastructure Operations Lead with a minimum of 4 years' experience to oversee the day-to-day running of IT infrastructure and lead a team of engineers.

The Infrastructure Operations Lead is responsible for overseeing daily IT infrastructure operations across hybrid environments, including on-premises and cloud systems. This role involves managing incident, problem, and change management processes to ensure SLA compliance, coordinating patch management, capacity planning, and performance optimization.

Key responsibilities

Requirements

• Lead day-to-day IT infrastructure operations across servers, networks, storage, and cloud environments.
• Ensure high availability, performance, and resilience of enterprise IT services.
• Manage incident, problem, and change management processes in line with ITIL standards.
• Oversee root cause analysis and implement corrective actions to prevent recurrence.
• Foster a culture of collaboration, accountability, and continuous improvement.
• Act as a key escalation point for customers and internal stakeholders.
• Collaborate with cross-functional teams for infrastructure upgrades and security compliance, prepare operational reports, and recommend improvements for system reliability
• Partner with global teams to align on priorities, best practices, and project delivery.
• Define, implement, and optimise operational processes, runbooks, and SOPs.
• Ensure compliance with security, audit, and regulatory requirements.
• Drive operational cost optimisation through efficient resource allocation and automation.
• Champion automation and "shift-left" initiatives to improve efficiency and reduce costs.

Qualifications

• Minimum of 4 years' experience in IT infrastructure operations, with at least 2 years in a leadership or team-lead capacity.
• Strong background in server (Windows/Linux), network, storage, and cloud environments (AWS, Azure, OCI).
• Experience managing incident, problem, and change management processes in line with ITIL best practices.
• Proven ability to lead and mentor technical teams in a delivery centre/managed services environment.
• Strong troubleshooting and root cause analysis skills, with a focus on service availability and uptime.
• Demonstrated ability to drive process improvements, automation, and cost optimisation.
• Excellent communication and stakeholder management skills, comfortable engaging with global teams and customers.
• Familiarity with monitoring, alerting, and ITSM tools (e.g., ServiceNow, SolarWinds, Nagios, ITRS, etc.).
• Familiarity with endpoint management tools such as SCCM and Intune, as well as scripting languages like PowerShell or Python, is essential
• Ability to work in a 24x7 operations environment, including handling escalations and major incidents.
• Strong organisational skills with the ability to prioritise and manage multiple initiatives simultaneously

Certifications (highly desirable)

• ITIL Foundation, Microsoft, or VMware certifications desirable
• Bachelor's degree in IT, Engineering, or related discipline

Additional Information

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability.

One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life. We also offer a range of tech-related benefits, including an innovative Tech Scheme to help keep our team members up-to-date with the latest technology.

We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat.

Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth.