Senior Service Desk Specialist

7 days ago

Hyderabad Secunderabad, India Diebold Nixdorf Full time ₹ 4,00,000 - ₹ 12,00,000 per year
Job Description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks.

  • Receives incident / service requests from call acceptance and/or level 1 agents and from atomized incidents.
  • Provides system support to address more complex / difficult service issues for ESO application.
  • Performs reports analysis of specific suppliers and application related issues, including check of ticket history.
  • Provide day to day technical support for Blue Yonder ESO application.
  • Reporting and analytics support for site level issues.
  • Gathers recurring / application-level issue and work with application team/internal teams to fix them.

Required Qualifications

  • Proficiency in Blue Yonder ESO or any other supply chain applications.
  • Familiarity with Integration technologies (EDI, APIs and Middleware interface) for supply chain management.
  • Strong analytical skills with ability to interpret reports and large data and understand/conclude things with feedback.
  • SQL or another database query is a plus.
  • Strong problem solving and troubleshooting skills.
  • Remote troubleshooting on applications or site reported issues.
  • Education or equivalent work experience required.
  • Minimum of 3 years of relevant experience or equivalent combination of education and experience in Service Desk Support. (based on quality of the profile, candidates with 2 years of experience can be taken into consideration as an exception).
  • English skills (Written and spoken) required.

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Why should you join Diebold Nixdorf?

Brightest minds technology and innovation business transformation. The people of Diebold Nixdorf are 23,000 teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes.

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here.

Locations: Hyderabad, Telangana, India

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