Sr Staff Inbound Product Manager

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Role: Are you passionate about building AI and Data driven Analytics apps that empower users and drive decisions and actions at scale? Come join the Data and Analytics team at ServiceNow As a Senior Principal Product Manager, you will define and drive a multi-year vision and roadmap for several Data and Analytic apps across functional domains. 

What you get to do in this role:   

• Lead the strategy, product definition, roadmap, execution, and overall success of Data and Analytics focused apps across different functional domains. 
• Work with Engineering, Design, QE for defining outcomes that drive release planning, epic/story creation to streamline execution, and delivering the outcomes that exceed the expectations of our customers 
• Engage with customers and end users to gather insights and feedback, to inform development of new capabilities and enhancements. 
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries 
• Work with multiple teams to guide projects through development and bring high-quality products to life 
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction 
• Communicate complex problems into easily understood requirements and provide solutions 
• Communicate effectively with a clear understanding of the needs of different audiences

To be successful in this role you have:

• 12+ years of software product management experience with most of that experience in building Data and Analytics products 
• Strong understanding of multiple industries and functional domains and the value of data and analytic apps for those industries and domains 
• Strong technical understanding of common data and analytics constructs such as semantic models, metrics and KPIs and action frameworks 
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 
• Navigate, manage and align a matrixed organization that involves internal and external data needs 
• Strong prioritization skills and the discipline to focus on high impact activities 
• Experience defining and capturing product requirements and transforming them into a product roadmap 
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions 
• Ability to serve as a team lead, and coach employees at lower levels 
• Prior knowledge of ServiceNow platform or apps in a plus

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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