Staff Inbound Product Manager

Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone We are seeking a highly skilled and experienced Principal Product Manager with a focus on Data and Analytics to join our talented team As the Principal Product Manager you will play a pivotal role in shaping and driving the strategic vision for our Data and Analytics product portfolio You will collaborate closely with cross-functional teams leveraging your expertise to deliver innovative solutions that address the ever-changing challenges and opportunities in the Data and Analytics landscape Data is of critical importance for success of AI projects and your work will drive the creation of adoption of data driven insight to action AI solutions in different domains What you get to do in this role Lead the strategy product definition roadmap execution and overall success of Data and Analytics focused apps across different functional domains Lead and facilitate engagement with customers and field teams in the planning of the product roadmap as well as prioritize features based on their input Effectively manage the roadmap ensuring consensus and coordinating with a team of engineers and designers to deliver high-quality user experiences on schedule Generate compelling market-validated use cases and spearhead ideation sessions Clearly articulate the value proposition at various levels tailoring the message for different audience types such as customers partners decision-makers business professionals sales teams and industry analysts Drive product launch activities in collaboration with product field and marketing teams across ServiceNow Maintain a proactive research stance staying abreast of changes in market needs and the competitive landscape to influence product direction and provide support to the sales organization Establish measurable business and technical metrics defining success criteria for your product and actively monitor progress against the set roadmap to achieve these objectives Serve as the voice of the customer offering a valuable business perspective on the product s value proposition Qualifications To be successful in this role you have Experience working with Data and Analytics apps or platforms 8 years of overall experience and 5 years in Product Management Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AI s potential impact on the function or industry Experience with enterprise software services and business models - including direct interaction with customers and partners Experience developing customer-centric product strategy and aligning that with long-term company growth objectives Strong prioritization skills and the discipline to focus on high impact activities Excellent analytical collaboration verbal and written skills Capable of influencing interacting and collaborating with senior business leaders as well as engineering and design teams Solid project management skills with the ability to work in a fast-paced team environment and provide consistent high-quality output on several concurrent projects Self-motivated and team-oriented able to work autonomously and effectively as part of a geographically dispersed team Technical aptitude to self-validate solution approaches assess initial feasibility and drive discussions with architects and engineers Desired skills Proven experience as a Product Manager with a focus on analytic apps and products Strong understanding of multiple industries and functional domains and the potential value of analytic apps for those industries and domains Strong technical understanding of common data and analytics constructs such as semantic models metrics and KPIs and action frameworks Prior experience with agile development methodologies Prior Experience building SaaS products Prior knowledge of ServiceNow platform or apps in a plus Additional Information Work Personas We approach our distributed world of work with flexibility and trust Work personas flexible remote or required in office are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service Equal Opportunity Employer ServiceNow is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements Accommodations We strive to create an accessible and inclusive experience for all candidates If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U S Export Administration Regulations EAR ServiceNow may be required to obtain export control approval from government authorities for certain individuals All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities From Fortune 2025 Fortune Media IP Limited All rights reserved Used under license