Staff Inbound Product Manager

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Team

The ServiceNow Platform Analytics team delivers world-class analytics solutions used by millions of users worldwide. We empower organizations to take action using data, workflows, and AI—introducing innovative capabilities that help businesses connect, understand, and act on any data.

The Role

Join us in developing cutting-edge analytics products that leverage advanced AI to accelerate insights and decision-making. This highly collaborative role partners with product managers, UX designers, customers, and engineers to build high-quality analytics solutions that are core to the ServiceNow

What you get to do in this role:   

Deliver Customer Value

• Engage with customers to identify requirements and use cases for the Performance Analytics product line.
• Evangelize analytics capabilities to drive awareness, enablement, and adoption.
• Integrate usability studies, research, and market insights into product roadmaps that deliver clear customer value.

Lead and Execute

• Manage stakeholders, communicate priorities, and build alignment.
• Collaborate across teams to execute the product roadmap and deliver exceptional solutions.
• Take ownership and drive outcomes across roles and organizational boundaries.

Make an Impact

• Shape the vision and strategy for analytics products that unlock new market opportunities.
• Contribute to a high-performing product team that delivers meaningful outcomes.
• Influence other product teams as a domain expert.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Domain expertise in analytics, data products, semantic layers, and/or knowledge graphs.
• 8+ years of software product management experience.
• Strong understanding of the data and analytics landscape and how organizations leverage data in near real-time to power AI and innovation.
• Excellent prioritization skills and the discipline to focus on high-impact activities.
• Customer-obsessed mindset: skilled at identifying root problems and translating them into scalable product solutions.
• Proven ability to build deep customer relationships and deliver customer-centric outcomes.
• Ability to inspire and align engineering teams to deliver exceptional user experiences.
• Technical acumen and experience collaborating with developers and architects to build scalable, reliable platform services.

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Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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