Staff Inbound Product Manager

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:   

• Build the foundational AI products that will define the landscape of enterprise AI.
• Own and influence the roadmap for the Agentic AI tools for ServiceNow
• Manage the entire product lifecycle for AI-based products, from ideation to launch, while defining strategies and executing product plans.
• Collaborate with data scientists, machine learning engineers, and UX teams to develop AI and LLM capabilities at the platform level, enhancing offerings on the ServiceNow platform.
• Partner with cross-functional teams, including sales, marketing, and customer success, to ensure product-market fit and drive user adoption through deep customer engagement.
• Establish and Track metrics to measure the success and impact of AI products
• Stay at the forefront of Generative AI and Agentic AI technologies ensuring that our products remain competitive and differentiated in the enterprise software space.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience in Leading, growing, building, managing, and scaling world-class enterprise SaaS products as Product Manager
• Minimum 8+ years of Product Management experience and 10+ years of overall experience
• At least 2+ years of experience in building or Exposure to Products, Platforms & Technologies used in the AI/ML development cycle
• Should have worked on at least one end-to-end AI/ML Solution as a Product Manager, Data Scientist, UX Designer or ML Engineer
• Strong technical communication skills to drive and deliver AI Products for AI Builders

Nice to Have

• Experience in delivering user experience improvements with Generative AI
• Exposure to AI Research and LLMOPs ecosystem
• Bachelor's degree in computer science or related field
• MBA from the Tier-1 Institutes

FD21

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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