Staff Software Engineer

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Team Briefing

The GenAI Development Platform team part of AI services is focused on building platform features & frameworks integrating with various LLM models , that empower AI practitioners to safely and efficiently utilize the customer data for testing/evaluating with various data-driven GenAI capabilities. The team builds scalable, secure, and modular frameworks enabling seamless innovation while ensuring compliance, privacy, and performance at scale.

What you get to do in this role:

You will play a major part in architecting solutions that transform the user experience and workflow efficiency of enterprise services. Traditional analytical tools tend to require a technically knowledgeable user to produce even simple results. We are taking a completely fresh approach with the expectation that any user, regardless of technical knowledge, can use the AI/ML solutions we develop to operate the services in the enterprise setting in a thoughtful and scalable manner. We are just getting started and we need your help in building and making available an amazing range of solutions to our enterprise customers around the world.

• Work with product owners to understand detailed requirements and help architect high-quality solutions to our users
• Architect and get a quorum on the solution across partner teams and consumers.
• Join the team in building the best cloud-based AI/ML solutions to power intelligent enterprise services.
• Collaborate daily with a team of like-minded developers, product managers and quality engineers to produce quality software
• Understand various technology options in terms of performance, accuracy, cost and guide team with the right solutions.

To be successful in this role you have:

• 8+ years of experience in architecting and implementing complex Enterprise applications across different stacks.
• Expertise in Java, Python, OOP, Design Patterns, time and space-efficient algorithms.
• Passion for JavaScript and the Web as a platform, reusability, and componentization
• Expertise with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
• Analytical and design skills
• Ability to manage projects with material technical risk at a team level.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience developing LLM-based features. Experience in prompt engineering is a plus or nice to have.
• Experience in using Al productivity tools such as Cursor, Windsurf, etc. is a plus or nice to have
• Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines
• Understanding software quality principles including reliability, observability, and production readiness.
• Ability to troubleshoot complex systems and optimize performance across the stack.
• Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency.

Why Join Us

• Build and deliver high-impact software that powers digital experiences for millions of users.
• ·Collaborate in a culture that values craftsmanship, quality, and innovation.
• Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability.
• Be part of a culture that encourages innovation, continuous learning, and shared success.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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