IT Support Executive

1 day ago

Remote, India Tagway RFID Solutions JLT Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Opportunity to work with Taway RFID a leading technology solutions company based out of UAE that provides solutions to Jewelery, Retail, Asset and Hospitality industry among others for over 15 years.

Responsibilities:

· Ensure that processes and guidelines are followed.

· Escalate any service irregularities to your superior.

· Work closely with IT partners , various suppliers and projects team.

· Have basic IT knowledge to provide users with the basic troubleshooting online mainly.

· Escalate critical situations.

· Comply with the various security guidelines and ensure that requests and grants are in line with the company's security standards and compliance.

Requirements:

· A degree in a related field; Min 3 to 4 years experience an asset.

· Experience in the IT field or other relevant discipline, an asset.

· Experience in client management and customer service.

· Knowledge of Microsoft and Zebra products, an asset.

· Leadership, sense of urgency and collaboration.

· Strong interpersonal skills.

· Buy-in to change.

· Call center experience an asset.

· Speak and written (English), and Hindi is an asset.

· Strong analytical and synthesis skills.

· Should be ready to work on rotational shift

Job Type: Full-time

Pay: ₹10, ₹35,000.00 per month

Experience:

  • Technical support: 3 years (Required)

Work Location: Remote

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