HR Operations Analyst

HR Operations Analyst

Let's be unstoppable together

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified by Great Place To Work. This prestigious award is based entirely on what current employees say about their experience working at Circana.

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What will you be doing?

The HR Operations Technical Support Analyst will play a critical role in supporting the day-to-day operational needs of the Global HR team by managing and resolving HR system-related inquiries, performing routine system maintenance, and ensuring data accuracy. This role will serve as a first point of contact for technical HR operations support and will have the opportunity to grow into broader HR operations responsibilities over time.

Job Responsibilities

Primary Responsibilities (Day-to-Day Operations Support):

• Act as a first-line responder for HR system-related inquiries, including troubleshooting and resolving access issues, permissions, and general HRIS support.
• Perform routine HR system tasks, such as:
  • Tier 0 report modifications and updates
  • Simple file uploads and data imports
  • Permission changes (cloning and non-cloning requests)
  • Troubleshooting UKG (HRIS) technical issues
  • Resolving non-password access issues and password resets
  • User profile updates and permission reviews
  • Bulk organizational structure change requests
  • Job code updates for Talent Acquisition
  • File import investigations and data correction
  • Onboarding portal access administration
  • Atlas manager changes and reporting structure updates
  • Organizational chart adjustments
• Route reporting requests and other inquiries to appropriate teams when outside of direct scope, ensuring timely resolution and follow-up.
• Redirect non-HR Operations requests and escalate priority issues as needed.
• Identify and fix data entry errors made by others to maintain accurate HR system records.

Secondary Responsibilities (Growth and Development):

• Partner with senior team members to expand knowledge in areas such as compliance, global mobility, M&A integration, policy governance, and case management.
• Support documentation of standard operating procedures and process improvements.
• Participate in HR projects aimed at enhancing operational efficiency and employee experience.
• Support Core HR Operations team as required.

Qualifications

• Education: Bachelor's degree preferred (Human Resources, Business Administration, Information Systems, or related field).
• Experience: preferred 1-3 years of experience in an HR Operations, HRIS, or technical support role within an HR function.
• Technical Skills:
  • Proficient in Microsoft Office, especially Excel and Outlook.
  • PowerBI experience preferred for dashboard builds.
  • Familiarity with UKG (UltiPro) or other HRIS systems strongly preferred.
  • Comfortable troubleshooting system issues and working with confidential data.
  • UKG experience preferred but not required.
• Core Competencies:
  • Strong analytical and problem-solving skills.
  • High attention to detail and organizational skills.
  • Clear and professional communication style, both written and verbal.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location

This position can be located in the following area(s): India

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice ) Your current employer will not be contacted without your permission.