BULK Hiring For International BPO

9 hours ago

Pune, Maharashtra, India Spes Manning Solutions LLP Full time ₹ 2,00,000 - ₹ 6,00,000 per year

BULK Hiring For International BPO - Job Description

BULK Hiring For International Voice Process

Location: Pune, Maharashtra

Job Type: Full-time

Job Description:

We are looking for dynamic, customer-oriented individuals to join our International Voice Process team at our Pune location.

Key Responsibilities:

  • Handle inbound/outbound calls to customers from international locations.
  • Provide timely and accurate information to customers.
  • Resolve customer issues or complaints by identifying the problem and offering appropriate solutions.
  • Maintain professionalism and ensure a high level of customer service.
  • Document and maintain records of customer interactions and transactions.
  • Meet performance metrics, including response time and customer satisfaction.
  • Work as part of a team to achieve departmental goals.

Eligibility Criteria:

  • Education: Any Graduate or Undergraduate.
  • Experience: Freshers and experienced candidates are welcome to apply.
  • Strong verbal and written communication skills in English.
  • Ability to work effectively in a team-oriented environment.
  • Basic computer knowledge and familiarity with operating systems and software.
  • Flexibility to work in rotational shifts.

Shift Details:

  • Rotational Shifts: 24/7 operations, requiring employees to work on different shifts.
  • Working Days: 5 days a week (rotational).
  • Days Off: 2 days off per week (rotational).

Additional Benefits:

  • Cab Facility: Both-way transport (pick-up and drop-off) provided by the company.
  • Career Growth Opportunities: Opportunities for skill development and career advancement.
  • Friendly Work Environment: Collaborative and supportive team culture.

Salary: Competitive, based on experience and qualifications.

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