BULK Hiring For
6 hours ago
BULK Hiring For //VOICE AND CHAT// Process - Job Description
BULK Hiring For //VOICE AND CHAT// Process
Roles and Responsibilities
- Handle customer queries via phone calls, emails, or chats in a professional and courteous manner.
- Provide accurate information to customers regarding products/services offered by the company.
- Resolve customer issues promptly and efficiently while maintaining high levels of satisfaction.
- Meet performance targets set for first call resolution rate, handle time, abandon rate, etc.
- Collaborate with team members to achieve common goals and objectives.
Desired Candidate Profile
- 0-5 years of experience in an international voice process (blended process), UK process, chat process, or similar roles.
- Strong communication skills with excellent verbal fluency in English language.
- Ability to work on rotational shifts including evenings & nights as per business requirements.
Perks and Benefits
- Both way cabs
- Incentives
- Immediate Joining
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