CRM Product Manager

3 days ago

Chennai, Tamil Nadu, India Fynxt Full time ₹ 5,00,000 - ₹ 8,00,000 per year

Job Description

FYNXT is seeking an experienced CRM Product Manager to lead the strategic development and optimization of our customer relationship management platform. This senior role demands proven expertise in CRM systems, customer lifecycle management, and product strategy to drive user adoption, retention, and business growth.

Key Responsibilities

Product Strategy & Vision

  • Define and execute CRM product roadmap aligned with business goals
  • Conduct market research and competitive analysis to identify growth opportunities
  • Collaborate with leadership to set product vision and success metrics
  • Drive cross-functional teams for product initiatives and feature launches

Customer & Market Analysis

  • Partner with Sales, Marketing & Customer Success teams to capture user needs
  • Analyze customer data, usage patterns & feedback to inform product strategy
  • Develop user personas, customer journey maps & conduct user interviews

Product Development & Management

  • Manage end-to-end product lifecycle (concept to launch to optimization)
  • Write PRDs, user stories & prioritize backlogs based on impact & feasibility
  • Collaborate with UX/UI teams for intuitive user experiences
  • Oversee API integrations, data migration & third-party connectors

Stakeholder Management & Leadership

  • Present product strategy & updates to C-level executives and board
  • Coordinate with engineering, design, sales & marketing teams
  • Mentor junior product team members & contribute to best practices
  • Manage vendor relationships & evaluate build vs buy CRM components

Performance & Analytics

  • Define & monitor product KPIs (adoption, retention, feature utilization)
  • Conduct A/B testing & analyze data to optimize engagement
  • Share product performance reports with leadership
  • Implement continuous improvement based on customer feedback

Required Qualifications

Experience:

  • 78 years in Product Management with at least 4 years in CRM or B2B SaaS
  • Proven success in launching/scaling CRM platforms/features
  • Experience with enterprise-level CRM products, APIs & integrations
  • Background in fast-paced, high-growth environments

Technical Skills:

  • Strong knowledge of CRM architecture, data models & integration patterns
  • Hands-on with Salesforce, HubSpot, MS Dynamics, Pipedrive (etc.)
  • Proficiency in analytics tools: Mixpanel, Amplitude, Google Analytics
  • Familiarity with APIs, webhooks & data synchronization methods
  • Understanding of sales processes, lead management & customer lifecycle

Soft Skills:

  • Strong analytical & problem-solving ability with data-driven mindset
  • Excellent communication & presentation skills
  • Ability to influence stakeholders without direct authority
  • Customer-centric approach with strong business translation skills

Preferred Qualifications

  • MBA or advanced degree
  • Experience in international markets & multi-language products
  • Knowledge of SaaS pricing & monetization strategies
  • Familiarity with Agile/Scrum methodologies
  • Exposure to compliance (GDPR, SOX) in enterprise software

Work Location: Chennai

Employment Type: Full-time

If you're passionate about driving CRM innovation in a high-growth B2B SaaS company, apply now and be part of FYNXT's exciting journey

  • Senior Product Manager, CRM Integration Adapters

    5 days ago

    Chennai, Tamil Nadu, India Five9 Full time US$ 1,20,000 - US$ 2,00,000 per year

    Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...

  • CRM Systems

    3 weeks ago

    Chennai, Tamil Nadu, India Total Digital Solutions Group Full time

    Job Title:CRM Systems & Automation Specialist (HighLevel Expert)Company: TDS GroupLocation: Remote (UAE Time Zone Working Hours)Position Type: Part-Time (20 Hours/Week to Start – Full-Time Potential)Working Hours: 10:00am–2:00pm UAE TimeSalary: $600 (Part-Time) / $1,200 (Full-Time)About the RoleTDS Group is seeking a technically skilled CRM Systems &...

  • crm

    5 days ago

    Chennai, Tamil Nadu, India Clubinit HR Services Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionClubinit HR Services specializes in comprehensive recruitment solutions, including one-on-one hiring and other l HR servicesRole DescriptionThis is a full-time, on-site role for a Cient of Clubinit in CRM , located at Valasaravakkam, Chennai.The CRM will be responsible for managing customer relationships, handling CRM databases, supporting...

  • CRM Admin

    5 days ago

    Chennai, Tamil Nadu, India Bahwan CyberTek Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    A CRM System Administrator is responsible for managing and maintaining a company's Customer Relationship Management (CRM) system. Their role ensures that the CRM platform is effectively supporting business processes, user needs, and customer interactions. Skills Required:CRM software expertise - Dynamics Data management and analysis skills Basic knowledge of...

  • CRM Voice

    5 days ago

    Chennai, Tamil Nadu, India Clubinit HR Services Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Company DescriptionClubinit HR Services offers a comprehensive range of HR solutions including recruitment, payroll processing, and HR Audit and Trainings.Role DescriptionThis is a full-time, on-site role for a CRM Voice position, for our Client, located in Chennai.The CRM Voice role involves managing customer relationships through effective communication,...

  • Crm Executive

    4 days ago

    Chennai, Tamil Nadu, India Ingrow Hospitality Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    About this job:We are seeking a highly capable individual to oversee post-sales activities through to the handover phase, ensuring seamless customer interactions on a daily basis. The role encompasses managing both inbound and outbound calls and emails, coordinating the customer journey, facilitating site visits, and maintaining accurate documentation. The...

  • Crm Business Analyst

    6 days ago

    Chennai, Tamil Nadu, India Standard Chartered Full time

    Job Summary The Data Digital and Coverage Platform Team DDCP unit sits within the Corporate and Investment Banking CIB division is looking to hire a CRM Business Analyst to join an established program that has been set up to deliver Customer relationship management CRM solution for our frontline sales team The program looks to transform our sales ...

  • Sales, CRM

    17 hours ago

    Chennai, Tamil Nadu, India Kg Foundations Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Role Overview:The Sales, CRM & Marketing Coordinator will act as a central point of coordination between the Sales, CRM, and Marketing teams. The role involves monitoring departmental performance, ensuring timely communication, supporting execution of marketing & sales initiatives, and conducting weekly review meetings to track progress. This position plays...

  • CRM Executive – Sales Support

    5 days ago

    Chennai, Tamil Nadu, India Lumel Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Job Title: CRM Executive – Sales Support Location: Chennai (Work from Office) Experience: 0–2 years Company: Lumel – A Product Development Company About Us We are a fast-growing product development company focused on building world-class BI & Analytics solutions. With offices in Chennai and the US, we thrive on innovation, customer focus, and...

  • CRM Executive

    2 days ago

    Chennai, Tamil Nadu, India DTDC Express Limited Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionDTDC Express Ltd is one of India's leading integrated express logistics companies, providing both domestic and international services. The company offers a comprehensive range of technology-enabled logistics solutions, catering to a broad spectrum of customers across various industry verticals. DTDC operates India's largest physically...