Zoho Project Manager

4 days ago

Noida, Uttar Pradesh, India Kelevo Software Private Limited Full time

We are seeking a 
Zoho Project Manager / Operations Head
 who can take complete ownership of 
project delivery, operations, team management, and client success
 for Zoho implementation projects. The role requires a strong understanding of the 
Zoho ecosystem
, excellent stakeholder management, and the ability to drive projects from 
pre-sales handover to go-live and post-implementation support
.

This is a leadership role focused on 
delivering excellence, operational efficiency, and scalability
.

Key Responsibilities
Project Management & Delivery

  • Own end-to-end delivery of multiple Zoho implementation projects
  • Define project scope, timelines, milestones, and deliverables
  • Manage project plans, risks, dependencies, and change requests
  • Ensure projects are delivered 
    on time, within scope, and within budget

Operations & Team Management

  • Manage day-to-day project operations across multiple teams
  • Allocate resources (consultants, developers, support) efficiently
  • Track utilisation, productivity, and delivery KPIs
  • Establish SOPs, best practices, and delivery frameworks

Zoho Solution Oversight

  • Oversee implementations across Zoho or any ERP applications, including:
  • CRM, Creator, Books, Inventory
  • HRMS Apps - People, Payroll, and Recruit
  • PMS and Supporting Application
  • Campaigns, Marketing Automation
  • Ensure solution design aligns with the approved BRD/FRD
  • Guide teams on best practices and scalable Zoho architecture

Client & Stakeholder Management

  • Act as the 
    primary escalation point
     for clients
  • Conduct governance calls, steering committee meetings, and reviews
  • Manage expectations, timelines, and delivery commitments
  • Ensure high client satisfaction and long-term relationships

Documentation & Governance

  • Ensure preparation and sign-off of:
  • BRD, FRD, Scope of Work
  • Project plans, status reports, and risk registers
  • Maintain strong project governance and reporting discipline

Financial & Commercial Control

  • Track project budgets, billing milestones, and revenue realization
  • Monitor scope creep and manage change requests commercially
  • Support AMC, hyper-care, and support contract structuring

Continuous Improvement

  • Identify delivery gaps and implement corrective actions
  • Improve delivery efficiency, quality, and predictability
  • Support internal training, mentoring, and capability building

Required Skills & Qualifications
Must-Have Skills

  • Strong experience in 
    Zoho project delivery and operations
  • Hands-on understanding of Zoho applications and integrations
  • Proven experience managing 
    multiple concurrent projects
  • Strong documentation skills (BRD, FRD, SOW, project plans)
  • Excellent client-facing and communication skills
  • Strong leadership and people management capability

Good to Have

  • Zoho Partner / Consulting background
  • Exposure to API-based integrations and custom development
  • Experience in scaling delivery teams
  • Knowledge of Agile / Hybrid project methodologies

Soft Skills & Leadership Traits

  • Ownership-driven and accountable mindset
  • Strong decision-making and conflict resolution skills
  • Ability to handle pressure and multiple priorities
  • Process-oriented with a delivery-first approach

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