CRM System Manager

1 day ago

Noida, Uttar Pradesh, India GEDU CAREERS Full time ₹ 6,00,000 - ₹ 18,00,000 per year
Profile: CRM System Manager - ZOHO
JOB LOCATION: Noida (Work from office)
Experience: 3 yrs relevant   

Key Responsibilities:

  • Must Have a Functional Technical Understanding of Zoho CRM plus/ Zoho One package/ Zoho creator applications.
  • Applying best practices on Zoho CRM and other relevant Zoho Applications like Desk, Creator, Project, Campaign, Sales IQ etc  to derive the best outcomes for us.
  • API Integration with other Zoho Applications as well as 3rd Party Applications.
  • Understanding of Deluge Scripting / Custom functions, Zoho REST API, JavaScript, widget for complex implementation projects.
  • Managing all Zoho applications for internal teams including - workflows, Assignment rules, knowledge base setup, and user access management. 

  • Process mapping (Approval Process, lead scoring rule, assignment rule, blueprint etc.) and workflow creation. 

    The ideal candidate will also play a key role in extracting insights from complex datasets using Power BI integrated with CRM system to drive informed business decisions.

  • Creation of reports and dashboards on all Zoho Apps, including Zoho Analytics.
  • Conduct in-depth data analysis to identify trends and patterns.
  • Ensure seamless data integration from various sources into Zoho CRM. (Example: Oracle ERP, VB, Power BI, Meta and Google Ads)
  • Develop and manage data models to support reporting requirements.
  • Collaborate with cross-functional teams to understand data integration requirements.
  • Troubleshoot and resolve data-related issues.
  • Provide training and support to end-users on Zoho CRM system usage.

Technical Skills:

  • 3-5 years of strong Experience in building or implementing requirements on Zoho CRM plus products, Zoho Creator, Zoho Projects and Zoho one suite.
  • Experience in writing Zoho custom functions with a deep understanding of Deluge, Zoho REST API, Widget and Scheduler.
  • Experience and knowledge of relational databases, including work with MySQL,
  • SQL Server, Oracle, or other common RDBMS.
  • Knowledge of Any Language PHP, Python, , Java, C#
  • Understanding of Integration of websites, landing pages, social networking sites with Zoho CRM using any third-party app like Zoho Flow, Zapier, Webhook etc.
  • Proven experience with Zoho Analytics or similar business intelligence tools.
  • Strong data visualisation skills and the ability to communicate insights effectively.
  • Proficiency in SQL Query table, KPI for data querying and manipulation.
  • Excellent problem-solving and analytical skills.
  • Attention to detail and commitment to data accuracy.
  • Effective communication and collaboration skills.

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