GM Service

6 days ago

Calicut Arts Science College Calicut Kerala, India Bimal Maruti Full time ₹ 9,00,000 - ₹ 10,80,000 per year

Key Responsibilities

1. Service Operations Management

  • Oversee the entire service department, including workshop, body shop, and customer service.
  • Ensure smooth workflow management, job allocation, and timely vehicle delivery.
  • Maintain high-quality standards in repair and maintenance as per OEM guidelines.

2. Business & Financial Performance

  • Drive profitability of the service department through effective cost control and revenue enhancement.
  • Monitor and achieve monthly/annual service targets, including labor revenue, spare parts sales, and customer retention.
  • Prepare budgets, forecasts, and MIS reports for management review.

3. Customer Satisfaction & Retention

  • Ensure customer complaints are handled promptly and effectively.
  • Monitor CSI (Customer Satisfaction Index) scores and take corrective actions to improve service quality.
  • Develop loyalty programs and retention strategies in coordination with the CRM team.

4. Team Leadership & Development

  • Lead and motivate a team of Service Managers, Advisors, Technicians, Body Shop staff, and Support staff.
  • Conduct regular training, skill development, and performance evaluations.
  • Foster a positive work culture that encourages teamwork, accountability, and continuous improvement.

5. Compliance & Standards

  • Ensure compliance with OEM standards, dealership policies, and statutory regulations.
  • Maintain safety, housekeeping, and discipline across the service facility.
  • Implement quality checks and audits regularly.

6. Strategic Initiatives

  • Identify opportunities for business growth, including new service offerings.
  • Enhance digital tools adoption (DMS, CRM, online service booking, etc.).
  • Build strong relationships with OEM representatives and corporate clients.

Key Skills & Competencies

  • In-depth knowledge of automobile service operations (cars/vehicles).
  • Strong leadership and people management skills.
  • Excellent customer handling and communication abilities.
  • Business acumen with a focus on profitability and growth.
  • Analytical skills for problem-solving and decision-making.
  • Proficiency in DMS/ERP and MS Office tools.

Qualifications & Experience

  • Graduate/Diploma/Degree in Automobile/Mechanical Engineering (preferred).
  • 10–15 years of experience in automobile service, with at least 5 years in a senior managerial role, especially Maruti Suzuki.
  • Proven track record of achieving service and business targets.

Job Types: Full-time, Permanent

Pay: ₹21, ₹87,351.68 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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