GM Service
6 days ago
Key Responsibilities
1. Service Operations Management
- Oversee the entire service department, including workshop, body shop, and customer service.
- Ensure smooth workflow management, job allocation, and timely vehicle delivery.
- Maintain high-quality standards in repair and maintenance as per OEM guidelines.
2. Business & Financial Performance
- Drive profitability of the service department through effective cost control and revenue enhancement.
- Monitor and achieve monthly/annual service targets, including labor revenue, spare parts sales, and customer retention.
- Prepare budgets, forecasts, and MIS reports for management review.
3. Customer Satisfaction & Retention
- Ensure customer complaints are handled promptly and effectively.
- Monitor CSI (Customer Satisfaction Index) scores and take corrective actions to improve service quality.
- Develop loyalty programs and retention strategies in coordination with the CRM team.
4. Team Leadership & Development
- Lead and motivate a team of Service Managers, Advisors, Technicians, Body Shop staff, and Support staff.
- Conduct regular training, skill development, and performance evaluations.
- Foster a positive work culture that encourages teamwork, accountability, and continuous improvement.
5. Compliance & Standards
- Ensure compliance with OEM standards, dealership policies, and statutory regulations.
- Maintain safety, housekeeping, and discipline across the service facility.
- Implement quality checks and audits regularly.
6. Strategic Initiatives
- Identify opportunities for business growth, including new service offerings.
- Enhance digital tools adoption (DMS, CRM, online service booking, etc.).
- Build strong relationships with OEM representatives and corporate clients.
Key Skills & Competencies
- In-depth knowledge of automobile service operations (cars/vehicles).
- Strong leadership and people management skills.
- Excellent customer handling and communication abilities.
- Business acumen with a focus on profitability and growth.
- Analytical skills for problem-solving and decision-making.
- Proficiency in DMS/ERP and MS Office tools.
Qualifications & Experience
- Graduate/Diploma/Degree in Automobile/Mechanical Engineering (preferred).
- 10–15 years of experience in automobile service, with at least 5 years in a senior managerial role, especially Maruti Suzuki.
- Proven track record of achieving service and business targets.
Job Types: Full-time, Permanent
Pay: ₹21, ₹87,351.68 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
-
Gm Service
2 weeks ago
Thrissur, Kerala, India QPED BUSINESS SOLUTIONS Full time**Roles and responsibilities**: - Control and Regulate Entire Service Operation for 2-Wheeler and 3-Wheeler. - Handle end to end Service Operation - Recruit the team - Run the service work shop - Resolve the customer query - Manager team should be handle - Control and Regulate service Division - Directs and monitors all dealership management or supervisory...
-
Office Administrator
16 hours ago
Kiralur, Thrissur, Kerala, India Elite Supermarket Full time**Production & Purchase Entry**: Daily entry of production data and purchase bills into ERP/accounting system. - **Data Entry & Filing**: Maintain digital and physical records of all company transactions, logs, and documents. - **Meeting Coordination**: Assist in scheduling internal/external meetings, preparing agendas, and documenting minutes. - **Accounts...
-
Project Sales For Chennai
5 days ago
Chennai, Tamil Nadu Thiruvananthapuram, Kerala, India Talent Leads Consultants Full timeTSM Trade Project Sales Distributor Wholesaler Direct Dealer Project Sales Marketing Business Development Primary Sales Secondary Sales Customer Service and Key Account Management BTL Activities Excellent Work and Customer Centricity Sales Target Architects Developers Fabricators Contractors Builders Job Role Responsible for Handling present and...
-
General Manager
2 days ago
Palarivattom, Kochi, Kerala, India Bestination Holidays Full time ₹ 5,00,000 - ₹ 25,00,000 per yearJob Summary:The General Manager – International Tours & Sales will be responsible for driving sales, revenue, and overall growth of the International Tours division. This role combines business development, sales leadership, client acquisition, and operational management to ensure profitable and seamless international travel services. The GM will lead the...
-
Admin Assistant
7 days ago
Nettoor, Kochi, Kerala, India Sree Gokulam Motors & Services Pvt Ltd Full time ₹ 1,80,000 - ₹ 2,40,000 per yearGeneral AdminTo ensure smooth functioning of Housekeeping, Security, Electrical maintenance, Machinery maintenance, Uniform, Courier, Travel desk, Building maintenance, Vendor Evaluation Purchases, scrutinising of PR/CS/PO & obtaining approvals. Monthly reports for all relevant aspects. Capex and Budget preparationsSafety & EnvironmentTo ensure best safety...
-
General Manager
7 days ago
Vyttila, Kochi, Kerala, India Happymindz Home Care Pvt Ltd Full time ₹ 4,50,000 - ₹ 6,00,000 per yearRole OverviewThe General Manager – Operations is responsible for leading and managing the overall operational performance of the organization. This role ensures smooth execution of daily activities, drives process improvements, optimizes resources, and ensures high service delivery standards. The GM – Operations will collaborate with cross-functional...
-
Operations Manager
3 weeks ago
Kochi, Kerala, India Tribute Full timeResponsible for assisting in successfully executing all operations in the hotel Operations departments may include Front Office Business Center Recreation Health Club Housekeeping Food and Beverage Culinary and Engineering Maintenance and managing staff Strives to continually improve guest and employee satisfaction and maximize the financial...
-
Presales Solution Architect
2 days ago
Thiruvananthapuram, Kerala, India UST Global Full time15 - 25 Years - 1 Opening - Trivandrum **Role description**: **Position**: IT Infrastructure Pre-Sales Solution Architect **Experience**: 15+ Years **Location**: Any UST Location **Position Overview**: The **Infrastructure Services - Pre-Sales Solution Architect** plays a crucial role in supporting the sales team with new client acquisition and expanding...
-
Thiruvananthapuram, Kerala, India UST Global Full time15 - 25 Years - 3 Openings - Trivandrum **Role description**: **Position**: IT Infrastructure Pre-Sales Solution Architect **Experience**: 15+ Years **Location**: Any UST Location **Position Overview**: The **Infrastructure Services - Pre-Sales Solution Architect** plays a crucial role in supporting the sales team with new client acquisition and expanding...