GM Service

Key Responsibilities

1. Service Operations Management

• Oversee the entire service department, including workshop, body shop, and customer service.
• Ensure smooth workflow management, job allocation, and timely vehicle delivery.
• Maintain high-quality standards in repair and maintenance as per OEM guidelines.

2. Business & Financial Performance

• Drive profitability of the service department through effective cost control and revenue enhancement.
• Monitor and achieve monthly/annual service targets, including labor revenue, spare parts sales, and customer retention.
• Prepare budgets, forecasts, and MIS reports for management review.

3. Customer Satisfaction & Retention

• Ensure customer complaints are handled promptly and effectively.
• Monitor CSI (Customer Satisfaction Index) scores and take corrective actions to improve service quality.
• Develop loyalty programs and retention strategies in coordination with the CRM team.

4. Team Leadership & Development

• Lead and motivate a team of Service Managers, Advisors, Technicians, Body Shop staff, and Support staff.
• Conduct regular training, skill development, and performance evaluations.
• Foster a positive work culture that encourages teamwork, accountability, and continuous improvement.

5. Compliance & Standards

• Ensure compliance with OEM standards, dealership policies, and statutory regulations.
• Maintain safety, housekeeping, and discipline across the service facility.
• Implement quality checks and audits regularly.

6. Strategic Initiatives

• Identify opportunities for business growth, including new service offerings.
• Enhance digital tools adoption (DMS, CRM, online service booking, etc.).
• Build strong relationships with OEM representatives and corporate clients.

Key Skills & Competencies

• In-depth knowledge of automobile service operations (cars/vehicles).
• Strong leadership and people management skills.
• Excellent customer handling and communication abilities.
• Business acumen with a focus on profitability and growth.
• Analytical skills for problem-solving and decision-making.
• Proficiency in DMS/ERP and MS Office tools.

Qualifications & Experience

• Graduate/Diploma/Degree in Automobile/Mechanical Engineering (preferred).
• 10–15 years of experience in automobile service, with at least 5 years in a senior managerial role, especially Maruti Suzuki.
• Proven track record of achieving service and business targets.

Job Types: Full-time, Permanent

Pay: ₹21, ₹87,351.68 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person