MS Engineer L1

10 hours ago

Mumbai, Maharashtra, India NTT DATA Global Delivery Services Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per year

MS Engineer L1, Asset Management & EUS

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA
As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be the first point of contact for our clients, ensuring their IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and service requests. Your aim? To ensure zero missed service level agreement conditions.

Every day, you will monitor client infrastructure and solutions, identifying problems and errors before or as they occur. You will dive deep into first-line incidents assigned to you, pinpointing the root causes, and providing telephonic, ITSM ticket or chat support to our clients when they need it most. Maintenance activities, such as patching and configuration changes, will be part of your routine, ensuring the smooth operation of client systems.

You will work across two or more technology domains, such as Cloud, Security, Networking, Applications, or Collaboration. Your day may include updating existing knowledge articles or creating new ones, seeking opportunities for work optimization, and supporting project work as needed. Additionally, you will contribute to disaster recovery functions and tests, ensuring our clients' DATA is safe and sound.

Shift changes are made seamless with your careful handovers, ensuring service continuity. You will report and escalate incidents when necessary and strive for efficient, comprehensive resolutions of incidents and requests. With each interaction, you will aim to provide a positive client experience, placing their needs at the forefront of all you do.

To thrive in this role, you need to have:
  • Entry-level experience with troubleshooting and support in security, network, DATA centre, systems, or storage within a medium to large ICT organization.
  • Basic knowledge of management agents, redundancy concepts, and ITIL processes.
  • Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop's.
  • Try to resolve as many tickets as possible using available Knowledge articles or provided Sop's.
  • Good understanding of using ITSM tools.
  • Skill in planning activities and projects in advance and adapting to changing circumstances.
  • A client-centric approach, understanding their requirements and ensuring a positive experience throughout their journey.
  • Ability to communicate and work across different cultures and social groups.
  • Proficiency in active listening techniques and refraining from interrupting.
  • A positive outlook at work, even in pressurized environments.
  • Willingness to work hard and put in longer hours when necessary.
  • A bachelor's degree or equivalent qualification in IT or Computing (or demonstrated equivalent work experience).

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an email address. If you suspect any fraudulent activity, please contact us.

  • Technical Support Engineer L1

    2 days ago

    Mumbai, Maharashtra, India Innovative Techhub Pvt. Ltd. Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionInnovative Techhub Pvt. Ltd. (ITHPL) is a leader in IT Infrastructure Solutions & Services, supporting Large, Small & Medium Enterprises in achieving their business objectives. We design accurate solutions tailored to customers' requirements, budgets, and goals. As ISO 9001:2015 & ISO 27000:2013 certified, we adhere to best-in-class...

  • It Support Engineer(L1 Support)

    2 days ago

    Mumbai, Maharashtra, India Newbie Soft Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job descriptionRole: IT support Engineer(L1 Support)Shift: Rotational shiftLocation: Mumbai, Thane (Bhiwandi)IT Support Technician Onsite Technology, SbM, TSE is part of the onsite Technology team responsible to managing Onsite IT infrastructure in close working with the team.Focus will be on providing on the ground support for end user workplace services,...

  • L1- Network Engineer

    6 hours ago

    Mumbai, Maharashtra, India CULMINANT EXECUTIVE SERVICES PRIVATE LIMITED Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Were Hiring: L1 Network Support EngineerLocation: MumbaiExperience: Minimum 2 yearsJob Type: Full-timeKey Responsibilities:Provide first-level support for network configuration, troubleshooting, and issue resolution.Monitor and maintain network infrastructure, ensuring uptime and performance.Escalate issues to L2/L3 teams when required.Support end-users with...

  • UCCE L1 Support

    2 days ago

    Mumbai, Maharashtra, India Servion Global Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Servion is currently looking for UCCE L1 Engineer Support for Mumbai location ( Work from office), Interested candidates can share you CV at Total Years : 2-6Job Description :-Good Knowledge of UCCE & PCCE setup/components .Knowledge of VOIP, CUCM and Voice Gateway as well as End point registration,Out bound dailaing Set up -LCM ,CCMP & recording solution...

  • Technical Support L1

    4 weeks ago

    Mumbai, Maharashtra, India CIEL HR Full time

    Position - Technical Support Engineer Manage Engine Application Manager Tool - L1 Exp - 1 years Location - Mumbai Shifts - 24 7 support Rotational Day shift and Night Shift 6days Working Excellent Communication Skill Interview round - Virtual and F2F rounds Roles and Responsibilities Provide Level 1 technical support for Manage Engine...

  • ms sql

    2 days ago

    Mumbai, Maharashtra, India Algoleap Technologies Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    SUMMARY JOB Description for MS SQL-L2Customer Name BSELOCATION MumbaiDOMAIN Database ManagementLevel (L1/L2/L3) L2Required Relevant DomainExperience3-6 years in DatabaseJob Type (Onsite/Remote) OnsiteShift details (General/ 24X7) General shiftQualification B.E./Diploma/BSc Full Time (CSC and ECE). No gaps inAcademics and No Distant Learning.Certifications...

  • L1 - Desktop Support Engineer - Mumbai

    7 days ago

    Mumbai, Maharashtra, India Prodcon Tech Services Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Exciting Opportunity: L1 Desktop Support EngineerLocation: Mumbai (Work from Office - 6 Days)Industry: Research & Development / Aviation DomainType : Full time and PermanentExp yrsAre you a tech enthusiast passionate about providing top-notch IT support?Join a well-established organization working on an Aviation/Research domain project in the heart of...

  • Desktop Support Engineer

    2 days ago

    Mumbai, Maharashtra, India Ashtech Infotech Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company Name- Ashtech Infotech India Pvt ltdWebsite: Position- Desktop Support Engineer L1/ L2Job Profile:Website- Install and configure Windows and Linux desktop and peripherals and test network connections.Handle daily technical support activities on desktops & laptops, networking and server log monitoring.provide on-site or remote technical assistance...

  • L1 SQL Database Administrator

    4 weeks ago

    Mumbai, Maharashtra, India Nazztec Private Limited Full time

    Job Opening : SQL Database Administrator (L1)Location : Mumbai (Onsite Contract)Experience Requirement : Minimum Total Experience : 34 yearsQualification : Graduation (Computer Science, IT, or related discipline preferred)We are looking for a Database SQL Administrator (L1) for a contractual role based in Mumbai (onsite). The candidate will be responsible...

  • Urgent Opening

    6 hours ago

    Mumbai, Maharashtra, India PES Hr Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    MS Dynamics Developer role from Banking domainD365 Customizations and Configurations PluginsWorkflows / Custom WorkflowsAzure Functions and JavaScriptPower AutomateCustom Pages/Canvas AppsSolution DeploymentsSecurity Management Required Candidate profileexp: 3+Yearsnp: 30 Daysloc: mumbai(Thane)L1-VirtualL2 -f2f -Hyderabad/MumbaiPower BI (Goot to have)