Production Support Engineer

*Summary*
Job Title: Production Support Engineer

Location: India Bangalore

We Provide 24x7 Support To Our Customers. We Rotate Shifts Monthly So There Will Be Some Evening And Weekend Shifts Included In Order To Cover After-hours Production Emergencies. The Shift Timings Would Be:

6 a.m. - 3 p.m. Indian Standard Time

2 p.m. - 11 p.m. Indian Standard Time

10 p.m. - 7 a.m Indian Standard Time

About Guidewire
Guidewire is a leading provider of software solutions for the global property and casualty (P&C) insurance industry. We help insurers adapt and succeed in a time of rapid industry change by providing innovative, cloud-based solutions. Our team is passionate about delivering excellence and enabling our customers to drive business success.

Role Overview

We are seeking a Production Support Engineer to join our team. In this role, you will be responsible for processing and managing order fulfillment activities, ensuring accurate and timely delivery of services to customers. You will work cross-functionally with internal teams, ensuring compliance with company policies and customer requirements.

*Job Description
Key Responsibilities*

• Support GGS Team and VP MOM Strategic initiatives
• Coordinate with internal teams to ensure timely delivery of products or services.
• Validate order details, ensuring compliance with contract terms and company policies.
• Monitor Emails and slack channels for potential changes requested by customers.
• Identify and resolve order discrepancies or fulfillment-related issues proactively.
• Support process improvements to enhance operational efficiency.
• Communicate with stakeholders regarding order status and potential delays.
• Ensure adherence to security, data privacy, and compliance policies.
• Work with Other GGS Teams for problem resolution following our escalation process if needed.

*Required Qualifications & Skills*

• General Desktop with Window experience
• Knowledge on Java, AWS, SQL.
• Provide 24/ 7 support on regular weekend Shifts
• Troubleshooting Skills
• Strong attention to detail and accuracy in processing transactions.
• Excellent communication and problem-solving skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and ERP/order management systems.
• Ability to work independently and manage tasks effectively in a fast-paced environment.
• Flexibility to work on a Sunday-to-Thursday schedule.

Why Join Guidewire?

Be part of a dynamic, global team in a growing industry.

Opportunities for professional development and career growth.

Competitive benefits and work-life balance.

Inclusive and collaborative company culture.

If you are detail-oriented, proactive, and eager to contribute to a high-performing team, we invite you to apply for the Fulfillment Associate role at Guidewire

*About Guidewire*
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.