Field Sales Consultant

Sales Consultant (On field)

Location : Delhi

Work week : 6 days

ABOUT URBAN COMPANY

Urban Company is India's leading home services marketplace, offering customers a wide range of at-home services - from beauty treatments, haircuts, and massage therapy to cleaning, plumbing, carpentry, appliance repair, painting, and more.

We promise our customers high-quality, standardized, and reliable services - delivered at their convenience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

Urban Company started as UrbanClap in November 2014, when its founders, Abhiraj, Raghav, and Varun, realized that the home services industry was predominantly unorganized, fragmented, and offline. Customers found it challenging to avail quality services conveniently, and service professionals were struggling to make ends meet, having to rely upon several middlemen, contractors, and local aggregators.

The founders felt that the industry was ripe for disruption, and launched Urban Company, with three key principles in mind -

Customer love:
Build a platform that offers truly delightful and differentiated services

Partner empowerment:
Build a deep, full-stack partnership with service partners, helping improve their earnings and overall livelihood

Technology first:
Bring innovation and technology to an age-old industry

BUSINESS CONTEXT

We are building Revamp by Urban Company, a premium offering that helps customers transform their homes with ease and style. To power this growth, we're launching the Sales Development Program - designed for young professionals eager to consult customers, offer creative solutions, and manage high-impact makeover projects.

As a Sales Consultant, you'll be at the heart of this mission - turning customer aspirations into reality, bringing together consultative sales, customer relationship management, and hands-on project management. This is not just a job; it's a launchpad for your career:

• High Engagement & Ownership:
  You'll manage end-to-end customer relationships - from the first conversation to final deivery.
• Learning at Scale:
  You'll build skills in sales, customer experience, relationship management, and execution - all in one role.
• Career-Building Exposure:
  Gain cross-functional insights at the intersection of lifestyle, sales, and execution – a rare blend at the start of your career.
• Performance-Linked Growth:
  A strong mix of fixed pay and incentives ensures both stability and recognition for your impact.

This role is
on-ground and customer-facing.
If you love interacting with people, enjoy solving problems, and get energy from making things happen - you'll thrive here.

DAY-TO-DAY RESPONSIBILITIES

• Customer Relationship Management:
  Be the single point of contact for customers during their home makeover journey.
• Consultative Sales:
  Understand customer needs, recommend solutions, and drive sales conversions.
• Project Oversight:
  Coordinate execution with internal teams and professionals to ensure timely, high-quality delivery.
• Team Coordination:
  Guide and supervise service professionals to align on goals, timelines, and expectations.
• Quality Assurance:
  Uphold high standards of service and customer delight at every touchpoint.
• Problem Solving:
  Address and resolve customer or project challenges quickly and effectively.
• Performance Tracking:
  Maintain accurate records of interactions, progress, and sales metrics to fuel continuous improvement.

WHAT ARE WE LOOKING FOR?

• Strong communication and relationship-building skills.
• Comfortable working with numbers (important for quotation making).
• Passion for sales and customer engagement.
• Proactive, energetic, and ownership-driven mindset.
• Enjoys on-ground work and meeting customers in person.
• Quick learner, adaptable, and motivated to grow in a high-impact role.