Manager - Partner Support

1 week ago

Noida, Uttar Pradesh, India Ansira Full time ₹ 15,00,000 - ₹ 25,00,000 per year

The Partner Support team is responsible for overseeing Brandmuscle's support efforts for clients looking for assistance while using our software. The support team offers phone, email, and chat channels for our clients to contact us. The support team is responsible to achieve and exceed acceptable service levels for all channels.

Manager, Partner Support is responsible for the overall success of a company's Partner Support team. They may be required to work directly with corporate stakeholders and individual franchisees and dealers, with a passion for effective, results-oriented support. This position will also provide on-site coaching and training to team members and work collaboratively with other internal departments within the company to effectively communicate and train program/product/policy updates to the support team members.

Responsibilities

  • Providing day-to-day leadership to Brandmuscle's Partner Support team, helping to ensure that all support service level metrics are being achieved
  • Identifying opportunities to improve the support process and ensure that all team members have the tools and training necessary to meet the needs of Brandmuscle clients
  • Working directly with Brandmuscle corporate clients to manage the introduction and implementation of Brandmuscle's local marketing services
  • Working with cross-functional team members to drive business targets and deliver on shared team goals
  • Tracking performance metrics and analyzing individual activity, productivity and pacing (call reviews, scoring, coaching, development, performance improvement)
  • Presenting a training program and defined career path
  • Respond to customer inquiries (incoming calls, chats and emails), resolve problems, and provide a positive customer experience
  • Providing feedback to client and taking part in strategic leadership, idea sharing and proactive initiatives
  • Team management: Hire, train, and supervise customer support representatives
  • Performance measurement: Compile and analyze data to measure performance, monitor progress, and report to upper management
  • Quality assurance: Develop/Review quality control processes, review interactions and provide feedback to improve service delivery
  • Training: Provide training and upskilling opportunities for team members

Requirements

  • Bachelor's degree required
  • Familiarity with a variety of approaches to provide customer service through email, chat, and inbound/outbound calls
  • Superior communication skills, both verbal and written
  • Detail- and client service-oriented
  • Well-versed in use of Microsoft Office products (Excel, PowerPoint, Outlook)
  • Excellent organizational skills
  • Ability to manage escalation path
  • Willingness to work in 24 * 7 work environment
  • Willingness to work on weekends with scheduled week offs as per business requirement

Experience

  • Minimum of (5) years of management experience in a customer support environment
  • Experience with Zendesk, Salesforce, Workforce Management recommended

  • Application Support Engineer

    2 weeks ago

    Noida, Uttar Pradesh, India Strategic Talent Partner Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role: Application Support Engineer focusing on deployment, cloud, and CI/CD.Key Responsibilities:Deployment: Plan and execute application deployments following change management standards.Incident Management, RCA, monitoring, and ensuring system stability in cloud-based systems (GCP, Azure, AWS).Collaborate with stakeholders and maintain...

  • Partner Success Manager

    4 days ago

    Noida, Uttar Pradesh, India SaaS Labs Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Are you ready to turn partnerships into the biggest growth engine at an AI-powered SaaS company trusted by 6,000+ businesses worldwide?At SaaS Labs, partnerships are central to our growth story. AsPartner Success Manager,you'll build and scale our partner ecosystem of product, integration, and channel to drive our next wave of revenue. You'll work with...

  • Talent Partner

    2 weeks ago

    Noida, Uttar Pradesh, India Teamware Solutions Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Senior Talent PartnerLocation: Noida (Adobe Office)At Adobe, we believe in creating exceptional experiences not only for our customers but also for our people. As a Senior Talent Partner, you'll play a critical role in shaping the future of our teams by bringing in top talent and ensuring an inclusive, inspiring candidate experience. If you're passionate...

  • Partner Success Manager

    3 days ago

    Greater Noida, Uttar Pradesh, India Infinity Exists Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role & responsibilitiesDrive joint sales opportunities with MSPs, SIs and OEM partnersIdentify and onboard new high potential partners across India & GlobalNegotiate partner agreements, margin structures and joint business plansTrain partners on cybersecurity offerings (SOC, GRC, Awareness SaaS, Threat Intel)Run joint pipeline reviews and forecast calls with...

  • Channel Partner

    17 hours ago

    Noida, Uttar Pradesh, India CareerHike EduTech Full time ₹ 75,000 - ₹ 1,50,000 per year

    CareerHike EduTech – Channel Partner Program Type: Commission-Based | Earning Potential: Up to 30% on every AdmissionWant to start your own education business with zero investment? Join the CareerHike Channel Partner Program and earn up to 30% commission on every student admission What You Get: Access to 30+ UGC-approved Online Universities Dedicated...

  • Channel Partner Sales

    2 weeks ago

    Noida, Uttar Pradesh, India MyOperator Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About UsMyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI...

  • Dy Manager Customer Support

    1 week ago

    Greater Noida, Uttar Pradesh, India Aeris Communications Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Description Aeris Communications Dy Manager Customer SupportLocation: Noida, Uttar Pradesh, IndiaEmployment Type: Full Time Overview The CSM shall take ownership of the partner relationship responsible for ensuring the correct and proper delivery of Operations Assurance services as specified in the service contracted agreements with Aeris's...

  • Compensation Business Partner

    2 weeks ago

    Noida, Uttar Pradesh, India Avomind Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    The CompanyOur client is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, they are able to provide students with the resources and...

  • Client Partner

    4 days ago

    Noida, Uttar Pradesh, India Persistent Systems Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About Position:We are identifying an Client Partner(BFSI) who will be responsible for leading sales activities for Technology Services. A key aspect of the role is to inspire customers on their product engineering and digital transformation journey and advise how Persistent could play an integral part in that journey. To own and cultivate business...

  • Head – B2B Partner Development

    2 weeks ago

    Noida, Uttar Pradesh, India SearchLight HR Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Position: Head – B2B Partner Development & ManagementLocation:NoidaExperience Required:14+ years in B2B Sales, Franchise Network Development & ManagementAbout the OrganizationOur client is a rapidly growing leader in theonline education ecosystem, enabling learners to make informed choices about UGC-recognized online universities and programs. With a...