IT Support Engineer

About Us:
Platform9: A Better Way to Go Cloud Native

Platform9 is a leader in simplifying enterprise private clouds. Our flagship product, Private Cloud Director, turns existing infrastructure into a full-featured private cloud. Enterprise IT teams can manage VMs and containers with familiar GUI tools and automated APIs in a private, secure environment.

Enterprises are selecting Platform9's Private Cloud Director to migrate away from legacy virtualization platforms because it meets all of the following enterprise requirements:
- Familiar VM management experience
- Critical enterprise virtualization features: HA, DRR, networking, scale, reliability
- Compatibility with all existing hardware environments, including 3rd-party storage
- Automated migration tooling that lowers cost barrier by 10x

Platform9 was founded by a team of VMware cloud pioneers and has over 30,000 nodes in production at some of the world's largest enterprises, including Cloudera, EBSCO, Juniper Networks, and Rackspace. Platform9 is an inclusive, globally distributed company backed by prominent investors, committed to driving private cloud innovation and efficiency.

Position Summary:
We are looking for an awesome IT System Administrator for our Pune office in India. The selected
individual will own our IT in India. This is an opportunity to be part of a team that's building a platform
for engineers like you to manage large private clouds. This role is crucial to the next phase of growth for
the company.

Roles & Responsibilities:
● Passionate for documentation and automation. We have a strong culture of replacing manual
processes with repeatable automation
● Broad understanding of and experience with managing corporate network and office setups and
network
● Able to put in place IT best practices like procuring hardware and user provisioning/management
and configuration management
● Experience with managing and optimizing office infrastructure spending and tracking OKRs or
similar metrics.
● Familiarity with configuration and management of Layer 2/Layer 3 physical network
infrastructure
● Practical experience in compliance business practices like PCI/SOC 2
● Familiarity in network management, DNS management, switch configuration, VLAN, security and
best practices, VPN access, QoS, variety of protocols, internet connectivity, Office WiFi
management
● Familiar with Apple HW, setup and management.
● A positive attitude ("Can do") and an ability to work with multiple competing demands on your
time
● End-to-end support our Pune office's users community
● Familiar with ticketing systems—JIRA, Zendesk, Salesforce, Confluence, and others.

Preferred Skills & Qualifications:
● 5 to 10 years of experience as an IT support engineer
● Experience with Linux administration (CentOS and Ubuntu preferred)
● Experience with Google Suite of tools, MS Office tools,
● Comfortable with industry standard practices related to security
● Experience with alerting systems, monitoring tools and performance metric-gathering tools
● Knowledge of OpenStack, KVM, VMware or Docker are desirable

Benefits and Perks:
Employees today are looking for companies that truly care and recognize their whole person. Platform9's
benefits and perks have been carefully designed to ensure that we take care of an employee's emotions
and physical well-being. Many of our benefits extend to families, who form a significant part of our
well-being at work
Please note, benefits change by country.

● Competitive Compensation and Equity
● Medical Healthcare for you and your family
● Generous Time Off Programs
● Hybrid Work Model
● Wellness Benefits
● Professional Development/Global certifications
● Reward and Recognition Programs
● Team Building Activities
● Hackathon
● Company-Wide Programs

Our benefits have been carefully selected, keeping in mind employees' requirements and personal
situations now and for the future.

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