Account Manager, SMB

About Plum: Welcome to Plum, where we take a step towards building the most trusted & loved insurance & healthcare provider for people & companies, one step at a time, one person at a time. We got into this space when the founders, Saurabh & Abhishek, felt that this industry was a unique combination of a large industry (100k Cr+ Premiums), growing fast (20%+ CAGR over past 20 years), where the customer experience was not close to what we could deliver using technology. Over the past 5 years, we have done what no one could expect to - innovate, raise the customer experience bar while onboarding more than 4000 companies, 700,000 lives, 20 of India's unicorns while delivering great value to our customers (our NPS is more than double the industry average). We are on a mission to provide the highest quality insurance and healthcare to 10 million lives by FY2030 through companies that care and are backed in our mission by Tiger Global and Peak XV Partners. About the team:Plum's Account Managers operate with 4 core principles:-We exist to disrupt the insurance industry by raising the bar on customer experience.The insurance world has a lot of 'hairy problems' - over-complicated systems, too much paperwork, low trust, too much fine print, too many hiding featuresWe want to be the company that is a friendly insurance & health partner not just a service provider, who just takes over, who are super easy to use and super smooth to work withWe will learn from our customers - We handle more diverse customers than you can imagine and from them our AMs learn and become rock-stars. Our customers range from Large Global Capability Centres, Fast Growing Start Ups, niche enterprises like Aerospace-focused companies, etc.We are a team which keeps trying to raise the bar in everything - from quality of work, people growth to a culture of promoting from withinAll our current team leaders started off as ICs in the past 2-3 years and are now leading businesses of > 20 Cr of Premiums'We aim to be the first insurance broker in India to manage 10,000 customers and want folks who build systems//processes to achieve this.We believe in celebrating and having fun together: Sometimes a picture is worth a 1000 words (see this post and the pic below)About the role: Having found product/market fit, we're in the midst of transitioning from 'start-up' to 'scale-up'. We are looking for builders, hackers and straight-up hustlers to help us build something memorable. We're looking for outstanding account managers who have consistently delivered high customer satisfaction, thrive in taking full ownership of delivering delight to customers and folks who are hungry to smash targets. We want people who want a run a mini business of your ownWhat you will do:You will manage a set of diverse accounts in an end-to-end manner, having 100% accountability of all the outcomes of that account - from escalations to relationship building to retention and revenue.To get started, you would develop a good understanding of the product and work with different teams to make internal processes more efficientOnce you build some credibility, you will also be responsible for cross-selling and getting customer referrals to build your own book.What you will need:Ideally 2-4 years of experience in B2B sales and a customer-facing roleVery strong written and verbal communication and high numeric abilityHigh customer empathy and extreme ownershipStrong problem solver, can hustle to unblock customersAbility to work with cross-functional teams to resolve issuesStrong adherence to SLAs and processes