Senior Duty Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Position: Duty Manager, Gurgaon

Business: Property and Asset Management, Gurgaon

What this job involves

We are seeking a professional and charismatic Duty Manager to oversee the daily operations of our commercial complex's. You will ensure we provide excellent services, creating a welcoming environment for tenants and visitors while maintaining smooth, efficient, and secure operations. Additionally, you will assist the Team Manager/Property Manager with assigned projects and provide backup support as needed. Your site deliverables will include

Key Responsibilities:

Manage the front desk and reception area, overseeing staff and daily operations

Greet and direct visitors, tenants, and guests in a courteous and professional manner

Coordinate with security personnel to maintain a safe and secure environment

Handle visitor management systems, including check-ins, badge issuance, and access control

Manage package and mail deliveries, ensuring proper distribution to tenants

Respond to tenant inquiries and requests promptly and efficiently

Coordinate with facilities management team on maintenance issues and special events

Maintain a clean, organized, and presentable lobby area at all times

Liaise with building management to address any concerns or issues

Implement and enforce building policies and procedures

Manage lobby digital displays and update building directories as needed

Prepare daily reports on activities and incidents

Site details:

You will be working on __SP Infocity___, which is a ___Commercial____, located at ___Gurgaon____

Site dynamics:

Work Schedule: Site team: e.g.: Property Manager +2 Other details if any

Reporting:

You will be reporting to the Property Manager

Sound like you? Here is what we're looking for:

Being Analytical and Meticulous

You will be responsible for building, maintaining, supporting, and validating the performance of subordinate staff. Your role will focus on providing customer-oriented, best-in-class visitor management and customer services. You must possess excellent attention to detail and strong problem-solving skills. Key aspects of your role will include assessing customer needs, meeting quality standards for services, and evaluating customer satisfaction

Qualifications:

Bachelor's degree in hospitality management, Business Administration, or related field,5+ years of experience in a customer service role, preferably in a commercial property setting and Strong interpersonal and communication skills

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.