Manager on Duty

14 hours ago

Gurgaon, Haryana, India Paras Health Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Key Responsibilities:

  • Oversee the overall hospital operations during assigned shifts (day, evening, or night).
  • Act as the single point of contact for all administrative and operational issues during non-office hours.
  • Ensure smooth coordination between departments medical, nursing, housekeeping, security, billing, and front office.
  • Address and resolve patient or attendant grievances promptly and professionally.
  • Monitor patient admissions, discharges, and transfers to ensure process compliance and patient comfort.
  • Handle emergency situations and escalate critical incidents to the concerned authority (Medical Superintendent / Unit Head).
  • Conduct regular rounds of OPD, IPD, ICU, and support service areas to ensure service standards and hospital hygiene.
  • Supervise manpower deployment and ensure adequate staffing during the shift.
  • Coordinate with doctors, nursing supervisors, and support teams for smooth patient care delivery.
  • Ensure compliance with hospital policies, safety standards, and statutory requirements.
  • Prepare and submit a shift handover and daily incident report to the Operations Head / Unit Head.

Desired Candidate Profile:

  • Qualification: Graduate / Postgraduate in Hospital Administration (BHA / MHA / MBA Healthcare Management).
  • Experience: 48 years in hospital operations or administration, with at least 2 years as MOD / Duty Manager / Administrative Officer.
  • Strong knowledge of hospital operations, patient handling, and service quality standards.
  • Excellent communication, problem-solving, and decision-making skills.
  • Willingness to work in rotational shifts (24x7 environment).

Regards

Shobhit Nayal

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