Senior Duty Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position: Duty Manager, Gurgaon  

Business: Property and Asset Management, Gurgaon

What this job involves

We are seeking a professional and charismatic Duty Manager to oversee the daily operations of our commercial complex's. You will ensure we provide excellent services, creating a welcoming environment for tenants and visitors while maintaining smooth, efficient, and secure operations. Additionally, you will assist the Team Manager/Property Manager with assigned projects and provide backup support as needed. Your site deliverables will include

Key Responsibilities:

• Manage the front desk and reception area, overseeing staff and daily operations
• Greet and direct visitors, tenants, and guests in a courteous and professional manner
• Coordinate with security personnel to maintain a safe and secure environment
• Handle visitor management systems, including check-ins, badge issuance, and access control
• Manage package and mail deliveries, ensuring proper distribution to tenants
• Respond to tenant inquiries and requests promptly and efficiently
• Coordinate with facilities management team on maintenance issues and special events
• Maintain a clean, organized, and presentable lobby area at all times
• Liaise with building management to address any concerns or issues
• Implement and enforce building policies and procedures
• Manage lobby digital displays and update building directories as needed
• Prepare daily reports on activities and incidents

Site details:

You will be working on __SP Infocity___, which is a ___Commercial____, located at ___Gurgaon____

Site dynamics:

Work Schedule: Site team:  e.g.: Property Manager +2 Other details if any

Reporting:

You will be reporting to the Property Manager

Sound like you? Here is what we're looking for:

Being Analytical and Meticulous

You will be responsible for building, maintaining, supporting, and validating the performance of subordinate staff. Your role will focus on providing customer-oriented, best-in-class visitor management and customer services. You must possess excellent attention to detail and strong problem-solving skills. Key aspects of your role will include assessing customer needs, meeting quality standards for services, and evaluating customer satisfaction

Qualifications: 

Bachelor's degree in hospitality management, Business Administration, or related field,5+ years of experience in a customer service role, preferably in a commercial property setting and Strong interpersonal and communication skills

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the table

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