Process Program Manager

Overview

Organization Summary:

The Partner Lifecycle Operations Team's mission is to enable partners to onboard and contract with Microsoft in the most seamless and efficient way. We are the experts in designing and executing processes that support our partners throughout their lifecycle. We are responsible for:

• Designing the processes to assess Partner eligibility and executing processes that allow partners to onboard and contract with Microsoft.
• Designing and managing the operational processes that support partner mergers and acquisitions and change of channel partner processes for end customers
• Providing program, policy, and process expertise to support partner lifecycle experiences and influencing future capabilities
• Driving execution excellence, compliance, and process optimization across all lines of business (VL, CSP, Devices)

We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work. If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft and to our customers and partners. We make doing business with Microsoft easy.

Position Description:

We are looking for a highly motivated individual to join the Partner Lifecycle Operations team as a Process Program Manager. You will be part of a global team accountable for designing, executing and optimizing processes that impact the Partner Lifecycle across all lines of business. The ideal candidate will also have low code/no code experience in architecting & implementing solutions to streamline business processes.

As a Process Program Manager, you will:

• Develop and enhance Partner Lifecycle processes including partner assessment, onboarding, contracting, mergers and acquisitions, change of channel partner, Marketplace Ops and Offboarding.
• Use Business Process Mapping and Process Management Repository to design, optimize, and document processes ensuring compliance with policies and standards.
• Identify opportunities to streamline processes through the elimination of work, Self-help solutions and automation.
• Leverage low-code/no-code tools and applications to support process improvements.
• Collaborate and communicate effectively with multiple stakeholder groups to manage the prioritization of process, compliance, engineering, and policy requirements.
• Document, implement and monitor Risk Control Measures to ensure compliance and quality of our processes.

This position requires extensive cross-group coordination at all levels, an agile approach to managing workloads, excellent communication skills and a willingness to operate and engage at a global level with flexibility to work across time zones.

Responsibilities

• Process design and execution: Support the development of a scalable processes that deliver consistent and excellent experiences for our partners and field stakeholders.
• Process Optimization: Drive continuous improvements of global processes across different lines of business
• Driving Digital Transformation: influence the design, development, and deployment of solutions using low-code/no-code platforms to streamline processes and reduce manual tasks
• Voice of Partner: Represent the voice of the partners across multiple groups within Microsoft using various listening mechanisms to capture partner experience and feedback and use them to influence operational capabilities
• Stakeholder Engagement: Establish x-org network and be an influential point of contact for partner lifecycle management processes.
• Evolving Technical Capabilities: Stay current with emerging technologies and upskill to meet future business needs.

Qualifications

Experience:

• 5+ years of experience driving process improvements and leading digital transformation initiatives.
• 5+ years of experience working in an operational organization or supporting various operational functions, ensuring efficiency and alignment with business goals.

Primary Qualifications:

• Demonstrated experience with process & project management skills.
• Knowledge of business process management and workflow automation.
• Experience with low-code/no-code development and implementation.
• Proficiency in low code platforms such as Power Automate or similar tools.
• Creativity and judgment to develop innovative solutions to complex problems.
• Strong problem-solving skills and the ability to work independently and as part of a team.
• Excellent communication and people skills.

Additional preferred skills:

• Certification in Lean Six Sigma Green / Black Belt or similar is advantageous.
• Certification in relevant technologies or disciplines (Power Platform)

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.