Customer Support Executive

2 weeks ago

Hyderabad, Telangana, India Gamut HR Solutions Full time ₹ 3,00,000 - ₹ 9,00,000 per year

Company Overview

Gamut HR Solutions, headquartered in Hyderabad, is a specialized firm dedicated to matching job seekers with ideal employment opportunities. With a team of 2-10 employees, our mission is to provide personalized recruitment services, ensuring that both employers and job seekers find the perfect match. Discover more about us at Gamut HR Solutions.

Job Overview

We are seeking a Customer Support Executive to join our team in Hyderabad. This full-time, junior-level position requires 4 to 6 years of work experience. The role involves handling customer inquiries, managing relationships, and ensuring a seamless experience for our clientele. Candidates who exhibit strong communication skills and a customer-centric approach are encouraged to apply.

Qualifications and Skills

  • Proficiency in call handling to efficiently manage incoming customer calls and route them to the appropriate department. (Mandatory skill)
  • Expertise in active listening to understand and address customer queries effectively, fostering positive interactions. (Mandatory skill)
  • Strong customer relationship management skills to enhance customer satisfaction and loyalty. (Mandatory skill)
  • Experience with CRM systems to maintain accurate customer records and facilitate seamless communication.
  • Excellent problem-solving abilities to quickly resolve customer issues and enhance their experience.
  • Knowledge of order processing to efficiently handle and track customer orders from inception to completion.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Strong communication and interpersonal skills to interact professionally with customers and team members.

Roles and Responsibilities

  • Handle and resolve customer inquiries via phone, email, and live chat in a timely and professional manner.
  • Build and maintain strong relationships with customers by providing exceptional service and addressing their needs.
  • Utilize CRM systems to track, document, and manage customer interactions and feedback.
  • Collaborate with internal teams to resolve customer issues and improve service processes.
  • Process customer orders accurately, ensuring timely delivery and satisfaction.
  • Identify and escalate complex customer issues to the appropriate team for resolution.
  • Provide feedback to management regarding customer concerns and potential areas for improvement.
  • Participate in training and development programs to continuously improve customer support skills and knowledge.

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