Branch Service Head

5 days ago

Delhi, Delhi, India Roots Group of Companies Full time ₹ 15,00,000 - ₹ 25,00,000 per year

SUMMARY

To lead, plan, and manage the entire field service operations for cleaning machines, ensuring high levels of customer satisfaction, efficient service delivery, and profitability through effective team management and technical excellence.

Requirements- Service Operations Management

  • Plan and oversee day-to-day field service operations across regions.
  • Ensure timely installation, commissioning, preventive maintenance, and breakdown service support.
  • Develop and implement service policies, procedures, and standards.

  • Team Leadership

  • Lead and mentor field service engineers, supervisors, and technicians.

  • Set performance targets, conduct training programs, and ensure skill upgradation.
  • Monitor manpower utilization and optimize field coverage efficiency.

  • Customer Relationship Management

  • Build and maintain strong relationships with key customers.

  • Handle escalated complaints and ensure quick resolution.
  • Conduct customer satisfaction surveys and implement improvement actions.

  • Technical & Process Improvement

  • Provide technical guidance and support to service teams.

  • Collaborate with R&D and Production teams for product quality feedback and improvements.
  • Drive digital tools adoption for service reporting and monitoring.

  • Business & Financial Management

  • Control service costs and improve service profitability.

  • Monitor AMC (Annual Maintenance Contract) renewals and spare part sales.
  • Analyze service data to identify trends and prepare monthly performance reports.

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