Customer support Executive

2 weeks ago

Hyderabad, Telangana, India Athena Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Tutoroot, an online institute located in Hyderabad, is dedicated to transforming the way students learn. We believe in every student's potential to succeed and strive to provide them with the right platform and guidance. Our team of highly qualified experts works closely with students to create personalized transformation journeys based on their learning styles.

We also focus on developing the skills and mindsets necessary for success in the modern world.

Domain - Ed tech / E-Learning

Designation - Customer support executives

Working days - Rotational shift

Timings - 6:00 AM and 11:00 PM (9-hour shift with breaks).

Website -

Roles & Responsibilities:

  • Act as the first point of contact for students, parents, and tutors via chat tools, phone, and email.
  • Handle queries related to class schedules, rescheduling, technical issues, platform navigation, and general support.
  • Clearly and politely explain company policies to customers, especially in cases of denial, ensuring they understand and accept the resolution.
  • Coordinate with internal teams like academics, tech, and sales to resolve issues quickly and accurately.
  • Follow up on pending or unresolved queries to ensure timely closure and customer satisfaction.
  • Identify common issues or feedback trends and suggest improvements to support processes or FAQs.
  • Maintain a professional, empathetic, and solution-oriented tone in all student, parent, and tutor interactions.
  • Manage multiple chats or calls efficiently while maintaining quality and accuracy.
  • Demonstrate strong self-management in attendance, break adherence, shift timings, AHT, and wrap-up time.
  • Accurately document all customer interactions and resolutions in internal tools or CRMs.

Skills & Qualifications

  • 1–3 years of experience in customer support; experience in the K-12 EdTech industry is highly preferred.
  • Strong verbal and written communication skills in English (mandatory).
  • Familiar with WhatsApp Business API tools, CRM platforms, and chat/ticketing systems.
  • Ability to explain complex policies clearly and respectfully, especially in challenging situations.
  • Patient, empathetic, and well-organized, with strong problem-solving skills and the ability to multitask in a fast-paced environment.
  • Willing to work in rotational shifts (including weekends) between 6:00 AM and 11:00 PM (9-hour shift with breaks).
  • Immediate joiners only.

  • Customer Support Executive

    2 days ago

    Hyderabad, Telangana, India Glossary Soft Tech Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Open Recruitment Customer Support ExecutiveWe are hiring Customer Support Executives Immediate JoiningHindi-speaking candidates preferredSalary: 15,000 (Take Home) + Attractive IncentivesInbound Calling (No Targets)

  • Customer Support Executive

    4 days ago

    Hyderabad, Telangana, India Square Business Services Pvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionFounded in 2012, Square Business Services Pvt Ltd embraced the essence of simplicity and efficiency, reflected in our name. Initially a skill development partner and staffing agency, we have recruited over 10,000 employees and were ranked the best recruiting partner in Hyderabad. We have become the top provider of finance & accounting,...

  • Customer Support Executive

    2 days ago

    Hyderabad, Telangana, India Judah Business Enterprises Pvt Ltd Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    We're #HiringTitle: Customer Support Executive - International Voice ProcessWork from Office –  GachibowliSalary: Best in the MarketNo of Positions: 75Transport Provided: Pick up and DropKey ResponsibilitiesHandle Inbound Calls from customers to resolve queries / issues, provide information about client's products and services.Engaging in active listening...

  • Customer Support Executive

    2 weeks ago

    Hyderabad, Telangana, India Vintron Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Title: Customer Support Executive – Voice ProcessLocation: Onsite – Hyderabad, IndiaExperience Required: 1 to 2 YearsEmployment Type: Full-TimeAbout the Role:We are looking for a dedicated and customer-focused Customer Support Executive (Voice Process) to join our team in Hyderabad. The ideal candidate will have prior experience in handling customer...

  • Customer Support Executive

    2 weeks ago

    Hyderabad, Telangana, India Palred Electronics Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Title: Customer Support ExecutiveDepartment: Customer Service / OperationsLocation: OfficeReports To: Customer Support Manager Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, providing timely and accurate responses, ensuring...

  • Customer Support Executive

    2 weeks ago

    Hyderabad, Telangana, India Mypaisaa Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    Job description:We are seeking a dynamic and customer-centric Executive to join our Customer Support Team. The ideal candidate will possess excellent communication and soft skills, demonstrating confidence and proactiveness in assessing customer needs to ensure , need to make cross sales and support for email writingRoles and responsibilities :convert Leads...

  • Customer Support Executive

    4 days ago

    Hyderabad, Telangana, India Mypaisaa Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are seeking a dynamic and customer-centric Executive to join our Customer Support Team. The ideal candidate will possess excellent communication and soft skills, demonstrating confidence and proactiveness in assessing customer needs to ensure , need to make cross sales and support for email writing .Roles and responsibilities :convert Leads into business...

  • Customer Support Executive

    1 week ago

    Hyderabad, Telangana, India Hexaware Technologies Full time ₹ 4,20,000 per year

    Customer Support Executive Work Hours: Rotational shifts (9 hours per shift) Compensation: Up to 35,000 CTC per month Job Overview: Manage incoming calls and chat interactions, providing prompt and effective resolution to customer queries. Required Candidate profileEligibility: Open to Freshers Eligibility: Open to Freshers

  • Customer Support Executive

    2 weeks ago

    Hyderabad, Telangana, India Teleperformance (TP) Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We are looking for a highly motivated and customer-focused individual to join our team as a Customer Support Executive in the domestic sector. The ideal candidate should have 0 to 2 years of experience.Roles and ResponsibilityHandle customer inquiries and resolve issues professionally.Provide excellent customer service through various communication...

  • Customer Support Executive

    6 days ago

    Hyderabad, Telangana, India eMedEvents - Global Marketplace for CMECE Full time ₹ 3,60,000 - ₹ 7,20,000 per year

    Customer Support Executive**Location:** Hyderabad (Work From Office)**Experience Required:** Minimum 3 years**Salary:** ₹6,00,000+ per annum (based on experience and performance)**Shift Timing:** 4:00 PM – 1:00 AM (IST)**Department:** Operations / Customer Success**Reports To:** Operations ManagerAbout eMedEventsFounded in 2014, eMedEvents is a global...