
Guest Service Associate
19 hours ago
We are looking for enthusiastic and customer-focused Service Associates to join our team at [Multiplex Name]. You will be responsible for delivering an exceptional guest experience through prompt service, maintaining cleanliness, and ensuring smooth F&B operations during showtimes.
Key Responsibilities:
- Greet guests warmly and guide them to their seats or designated areas
- Operate food & beverage counters – take orders, prepare and serve items (popcorn, drinks, snacks)
- Ensure hygiene and cleanliness standards are followed in all service areas
- Refill stock at counters and ensure readiness before peak showtimes
- Handle billing, POS machine operations, and basic cash/card transactions
- Assist customers with directions, show timings, or general inquiries
- Monitor auditorium entry during and before the show; check tickets
- Clear trays, cups, and garbage after shows; maintain cleanliness in public areas
- Escalate customer complaints or technical issues to the supervisor
- Support crowd control during rush hours and ensure smooth entry/exit
Requirements:
- 10th / 12th pass or higher (graduate preferred but not mandatory)
- 0–2 years of experience in hospitality, retail, or service roles
- Basic communication skills (Hindi, English; local language is a plus)
- Ability to work flexible shifts, weekends, and holidays
- Physically fit and able to stand for long durations
- Team player with a customer-first attitude
Working Hours:
- Rotational shifts (morning, afternoon, closing)
- 6-day working week; weekends are mandatory
Job Types: Full-time, Permanent, Fresher
Pay: ₹12, ₹29,184.66 per month
Benefits:
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
Speak with the employer
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