Guest Service Associate

2 weeks ago


Kokapet Hyderabad Telangana, India Allu Entertainment Full time ₹ 1,44,000 - ₹ 3,50,000 per year

We are looking for enthusiastic and customer-focused Service Associates to join our team at [Multiplex Name]. You will be responsible for delivering an exceptional guest experience through prompt service, maintaining cleanliness, and ensuring smooth F&B operations during showtimes.

Key Responsibilities:

  • Greet guests warmly and guide them to their seats or designated areas
  • Operate food & beverage counters – take orders, prepare and serve items (popcorn, drinks, snacks)
  • Ensure hygiene and cleanliness standards are followed in all service areas
  • Refill stock at counters and ensure readiness before peak showtimes
  • Handle billing, POS machine operations, and basic cash/card transactions
  • Assist customers with directions, show timings, or general inquiries
  • Monitor auditorium entry during and before the show; check tickets
  • Clear trays, cups, and garbage after shows; maintain cleanliness in public areas
  • Escalate customer complaints or technical issues to the supervisor
  • Support crowd control during rush hours and ensure smooth entry/exit

Requirements:

  • 10th / 12th pass or higher (graduate preferred but not mandatory)
  • 0–2 years of experience in hospitality, retail, or service roles
  • Basic communication skills (Hindi, English; local language is a plus)
  • Ability to work flexible shifts, weekends, and holidays
  • Physically fit and able to stand for long durations
  • Team player with a customer-first attitude

Working Hours:

  • Rotational shifts (morning, afternoon, closing)
  • 6-day working week; weekends are mandatory

Job Types: Full-time, Permanent, Fresher

Pay: ₹12, ₹29,184.66 per month

Benefits:

  • Food provided
  • Health insurance
  • Provident Fund

Work Location: In person

Speak with the employer



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