Level 2 support Engineer
3 days ago
Support coverage: 16 x 7. Coverage IST night (US Business hours) .
This role requires working exclusively during India night shifts and the job is to support retail customer store operations.
Any SMEs with prior experience in handling end-to-end store operations with excellent communication skills will be a perfect fit for these positions.
Must have excellent communication skills, be polite and should be professional in terms of handling store agents.
Retail store support operations interacting with store agents over calls, e-mails, slack channels.
Experience in handling/supporting POS (Point of Sales) systems & peripherals.
Any RFID platform used for inventory operations in stores (receiving, sending, transfers)
Should be able to perform / execute SOPs, follow the incidents/Problems, escalate the Issues to L3 SMEs, update ServiceNow ticketing systems.
Should have monitoring experience by leveraging any observability tools for store applications/ operations.
Must have knowledge in ITIL framework, specifically on Alerts, Incident, Change management, CAB etc.
Should be able to lead P1 calls, collaborate with L3 SMEs till closure of Root Cause Analysis (RCA).
Should know how to work with the Dev team, cross functional teams, across time zones.
Should be able to collaborate with Hardware vendors & store /IT support team.
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Chip Level Technical Service Engineer
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Thiruvananthapuram, Kerala, India Aleta Software Labs Private Limited Full time ₹ 1,20,000 - ₹ 18,00,000 per yearJob descriptionThe Chip Level Technical Service Engineer is responsible for diagnosing, repairing, and maintaining electronic hardware at both system and chip level. This includes troubleshooting faults, replacing defective components, and ensuring reliable operation of equipment. The role involves on-site and in-house service, preventive maintenance, and...
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Chip Level Technical Service Engineer( Freshers)
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System Support Engineer
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IT Support Engineer
1 week ago
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Junior support engineer
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Technical Support Engineer
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Thiruvananthapuram, Kerala, India Resmed Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob DescriptionThe primary role of Technical Support function is to provide technical & engineering support to customers, support agents & internal teams. Key deliverables include taking ownership of customer queries on ResMed products, research solutions and promptly respond whilst maintaining the highest level in quality. Provide post Design support and...
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Devops Techical Support Engineer(0.5-2 Years)
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Cloud Support Engineer
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Cybersecurity Engineer( 2 +Years)
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Thiruvananthapuram, Kerala, India Genrobotics Full time ₹ 6,00,000 - ₹ 18,00,000 per yearWe are looking to hire aCybersecurity Engineerwith2+ years of work experiencewith analytical mind and a detailed understanding of cybersecurity methodologies to identify threats and vulnerabilities in our systems and software, then apply the skills to developing and implementing security solutions.ResponsibilitiesPlanning, implementing, managing, monitoring,...