Level 2 support Engineer
2 days ago
Support coverage: 16 x 7. Coverage IST night (US Business hours) .
This role requires working exclusively during India night shifts and the job is to support retail customer store operations.
Any SMEs with prior experience in handling end-to-end store operations with excellent communication skills will be a perfect fit for these positions.
Must have excellent communication skills, be polite and should be professional in terms of handling store agents.
Retail store support operations interacting with store agents over calls, e-mails, slack channels.
Experience in handling/supporting POS (Point of Sales) systems & peripherals.
Any RFID platform used for inventory operations in stores (receiving, sending, transfers)
Should be able to perform / execute SOPs, follow the incidents/Problems, escalate the Issues to L3 SMEs, update ServiceNow ticketing systems.
Should have monitoring experience by leveraging any observability tools for store applications/ operations.
Must have knowledge in ITIL framework, specifically on Alerts, Incident, Change management, CAB etc.
Should be able to lead P1 calls, collaborate with L3 SMEs till closure of Root Cause Analysis (RCA).
Should know how to work with the Dev team, cross functional teams, across time zones.
Should be able to collaborate with Hardware vendors & store /IT support team.
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Cloud Support Engineer
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Thiruvananthapuram, Kerala, India Sukumaran Priya Full time ₹ 5,00,000 - ₹ 15,00,000 per yearMust be competent enough to submit e tenders.Knowledge in rate analysis based on DSR. Prepare running bills and submission of the same to the concerned departments.Supervising the site engineers deployed at different sites.Preparation of estimates.
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IT Support Engineer
6 days ago
Thiruvananthapuram, Kerala, India Yarab Technologies Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per yearTECHNOPARK PHASE 3 CAMPUS, TRIVANDRUM - INFORMATION TECHNOLOGY - PERMANENTA proactive and detail-oriented IT Support Specialist to provide first-line technical support to end users, while also assisting with the monitoring and maintenance of Microsoft Entra ID (Azure AD), AWS logs and costs, and other core IT infrastructure. The ideal candidate will be...