Level 2 support Engineer

2 days ago


Thiruvananthapuram, Kerala, India Litmus7 Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Support coverage: 16 x 7. Coverage IST night (US Business hours) .

This role requires working exclusively during India night shifts and the job is to support retail customer store operations.

Any SMEs with prior experience in handling end-to-end store operations with excellent communication skills will be a perfect fit for these positions.

Must have excellent communication skills, be polite and should be professional in terms of handling store agents.

Retail store support operations interacting with store agents over calls, e-mails, slack channels.

Experience in handling/supporting POS (Point of Sales) systems & peripherals.

Any RFID platform used for inventory operations in stores (receiving, sending, transfers)

Should be able to perform / execute SOPs, follow the incidents/Problems, escalate the Issues to L3 SMEs, update ServiceNow ticketing systems.

Should have monitoring experience by leveraging any observability tools for store applications/ operations.

Must have knowledge in ITIL framework, specifically on Alerts, Incident, Change management, CAB etc.

Should be able to lead P1 calls, collaborate with L3 SMEs till closure of Root Cause Analysis (RCA).

Should know how to work with the Dev team, cross functional teams, across time zones.

Should be able to collaborate with Hardware vendors & store /IT support team.



  • Thiruvananthapuram, Kerala, India Soffit Infrastructure Services (P) Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Overview:Soffit is seeking a dedicated and qualifiedSystem Support Engineerto maintain and enhance its server, storage, and cloud infrastructure. The selected candidate will ensure high system availability, reliable service delivery, and optimized performance. The role requires hands-on experience with both on-premises and cloud-based technologies and...

  • IT Support Engineer

    1 week ago


    Thiruvananthapuram, Kerala, India Kameda Infologics Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title: IT Support EngineerExperience: 2–3 YearsLocation: TrivandrumJob Type: Full-TimeDepartment: IT / Technical SupportWe are seeking a skilled and proactive IT Support Engineer with 2–3 years of experience in IT infrastructure, hardware troubleshooting, and network support. The ideal candidate will be responsible for maintaining and...


  • Thiruvananthapuram, Kerala, India Resmed Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job DescriptionThe primary role of Technical Support function is to provide technical & engineering support to customers, support agents & internal teams. Key deliverables include taking ownership of customer queries on ResMed products, research solutions and promptly respond whilst maintaining the highest level in quality. Provide post Design support and...


  • Thiruvananthapuram, Kerala, India SADA, An Insight company Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Join SADA, An Insight Company as a Cloud Network Support EngineerYour Mission:As a Cloud Network Support Engineer at SADA, your mission is to ensure our customers' support issues are handled effectively, with a primary focus on Google Cloud Platform's networking services. You will work with highly skilled support engineers to provide expert-level solutions...


  • Thiruvananthapuram, Kerala, India UST Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    2 - 3 Years1 OpeningTrivandrumRole descriptionKey Responsibilities: Take ownership of user-reported issues and ensure timely resolution withinagreed service levels. Prioritize and manage multiple open support requests efficiently.Diagnose and resolve technical issues by asking targeted questions andidentifying root causes. Escalate unresolved or complex...


  • Thiruvananthapuram, Kerala, India UST Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role DescriptionWe are looking for a skilled and proactive Technical Support Engineer / Service Desk Analyst with a fair understanding of ITIL framework and experience in providing end-to-end IT infrastructure support. The ideal candidate will be responsible for delivering desktop support, managing customer infrastructure, and contributing to system...


  • Thiruvananthapuram, Kerala, India Verbat Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Roles & ResponsibilitiesAs a network support engineer, you'll be responsible for maintaining the computer hardware, software, accessories, networking and online Windows & LinuxHosting servers (Web & Mail) that allow organization to function and communicate, both internally and externally, on a daily basis.Depending on your level of responsibility, tasks may...


  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Responsibilities:• Provide implementation support to the Onboarding team, assisting in the smooth integration of our products and services for new clients.• Address technical inquiries from clients and internal teams regarding system functionality,configurations, and usage.• Collaborate with cross-functional teams to troubleshoot and diagnose technical...

  • Resident Engineer 2

    1 week ago


    Thiruvananthapuram, Kerala, India Sukumaran Priya Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Must be competent enough to submit e tenders.Knowledge in rate analysis based on DSR. Prepare running bills and submission of the same to the concerned departments.Supervising the site engineers deployed at different sites.Preparation of estimates.

  • IT Support Engineer

    6 days ago


    Thiruvananthapuram, Kerala, India Yarab Technologies Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    TECHNOPARK PHASE 3 CAMPUS, TRIVANDRUM - INFORMATION TECHNOLOGY - PERMANENTA proactive and detail-oriented IT Support Specialist to provide first-line technical support to end users, while also assisting with the monitoring and maintenance of Microsoft Entra ID (Azure AD), AWS logs and costs, and other core IT infrastructure. The ideal candidate will be...