Desktop support engineer

1 day ago

Thiruvananthapuram, Kerala, India UST Full time ₹ 9,00,000 - ₹ 12,00,000 per year

2 - 3 Years

1 Opening

Trivandrum

Role description

Key Responsibilities:

  • Take ownership of user-reported issues and ensure timely resolution within

agreed service levels.

  • Prioritize and manage multiple open support requests efficiently.
  • Diagnose and resolve technical issues by asking targeted questions and

identifying root causes.

  • Escalate unresolved or complex problems following standard procedures to the

appropriate internal teams or Service Manager.

  • Provide accurate and timely updates to users throughout the support process.
  • Follow up to ensure user systems are fully functional after troubleshooting.
  • Log all support activities and issue details accurately in ServiceNow.
  • Install and troubleshoot software and applications on end-user systems.
  • Perform first-level troubleshooting for network and proxy-related issues.
  • Document technical solutions and procedures in the form of notes or manuals.

Required Skills & Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related

f

ield.

  • Good understanding of:

o

o

o

o

Windows OS and Mac OS

Office 365 and Microsoft applications

Remote desktop tools

Network troubleshooting

  • Familiarity with ticketing systems, especially ServiceNow.
  • Excellent verbal and written communication skills.

Added Advantage:

  • CCNA, MCSA or Azure certification.
Skills

Remote Troubleshooting, Network Troubleshooting, Desktop Support

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

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