Banking Customer Service Sr. Executive
4 days ago
Roles and Responsibility
- Handle customer inquiries and resolve issues professionally.
- Provide timely and accurate information about banking products and services.
- Build strong relationships with customers to enhance satisfaction and loyalty.
- Collaborate with internal teams to resolve complex customer complaints.
- Maintain thorough knowledge of banking products and services to effectively support customers.
- Identify opportunities to upsell and cross-sell banking products to customers.
Job Requirements
- Minimum 2 years of experience in customer service, preferably in banking or finance.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
- Strong problem-solving and analytical skills.
- Proficient in using computer systems and software applications.
- Ability to adapt to changing situations and priorities.
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