Customer Care Executive

4 days ago


Greater Noida, Uttar Pradesh, India Career Values Full time

Banking Profile

Handling of inbound calls received from customers enquiring on their account, product or process related information.

• Service customers on their Banking related enquiries.

• To meet the Customer Satisfaction Parameters and meet the defined service standards.

• Satisfactorily resolve queries and complaints received from customers.

• Adherence to Phone Banking Process & Audit guidelines.

• Cross selling of the Banks products identified for cross-sell eg: Assets, TPP, Card products, Fixed Deposits, other Liability products & other service related products.

• Complete and accurate maintenance of customer interactions in CRM system/ other systems as defined from time to time.



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