Specialist – AMER Hotel Support

Specialist – AMER Hotel Support

Role Purpose:

This role will play a vital role in supporting our owners and hotels. You will be the first point of

contact for any issues they encounter related to our procurement processes, promoting a

smooth and seamless opening and operational experience.

Responsibilities:

• Provide prompt and professional support to hotel owners and operators via multiple

channels – phone, email, etc.

• Identify, diagnose, and troubleshoot a wide range of procurement-related

issues, including purchasing, product availability, invoices, and deliveries.

• Escalate complex issues to the appropriate team or department for resolution.
• Maintain accurate records of all interactions and issue resolutions.
• Develop and maintain knowledge base of procurement processes and procedures.
• Proactively identify and address potential roadblocks to hotel openings operations.
• Analyze feedback from hotel owners and operators to continuously improve the help

desk service.

• Stay abreast of industry trends and best practices in hotel procurement.
• Collaborate with other members of the Global Procurement team to ensure efficient

resolution of issues.

Qualifications:

• Bachelor's degree in hospitality, business administration, or related field.
• 2+ years of experience in a customer service or help desk role.
• Strong understanding of procurement principles and processes, preferably in the

hospitality industry.

• Excellent communication, interpersonal, and problem-solving skills.
• Ability to prioritize effectively and work independently in a fast-paced environment.
• Proficient in Microsoft Office Suite and other relevant software applications.
• Ability to empathize with the needs and concerns of hotel owners and operators.
• Strong attention to detail and a commitment to providing high-quality service.
• Passion for the hospitality industry and a desire to contribute to its success.

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG.

Over recent years, we've transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.