Order Management Support

1 day ago


Bengaluru, Karnataka, India Innova ESI Full time ₹ 15,00,000 - ₹ 25,00,000 per year

OMS Support L2/L3 Engineer

Location: Bangalore

Experience: 5-9 years

JOB PURPOSE

This position is to provide L2/L3 support for IBM OMS application.

Below are key role and responsibilities for this position:

Location: Any PS location

Salary:

Roles and Responsibilities:

  • Design and develop IBM OMS solutions aligning with business needs.
  • Collaborate with cross-functional teams to ensure smooth integration of various business processes.
  • Identify and address performance bottlenecks in the backend code to ensure optimal system responsiveness.
  • Experience in designing the Sterling OMS Extensions and development of java custom components.
  • Familiarity with Agile development methodology and tools like JIRA, GitHub/Bitbucket, Service Now.
  • Able to work with teams distributed across locations and time zones.
  • Ability to perform multi-tasking and orchestrate the priorities aligning with overall organization
  • Help triage, fix high-priority production issues, and support the L1 & L2 teams.
  • Experience in customization of Sterling OMS APIs, database, UIs, user exits, agents and building services
  • Able to develop and customize OMS Call Center and IBM Store Engagement Application.
  • Mentor and train junior Engineers/Consultants in OMS or custom solution development.
  • Integrate Sterling OMS with other enterprise systems, third-party applications, and external APIs.

What is needed:

  • 6+ years of development/customization experience with IBM Sterling applications – OMS, WebStore and Web Callcenter.
  • Experience delivering enterprise solution implementations.
  • A good understanding of supply chain concepts and system architecture design.
  • Experience in microservice.
  • Exposure to OMS NextGen is must have.

Personal experience and Tech skills:

  • Excellent problem-solving and analytical skills, able to work in a dynamic environment.
  • Proficiency in programming language.
  • Excellent written and verbal communication skills.
  • Java, J2EE, Javaspring boot, Javascript, Microservices, Kubernetes.
  • Minimum Relevant Experience: 6 years and beyond

Academic Qualifications:

  • Minimum Degree Held: Bachelor's degree in computer science/IT, or equivalent education and experience required.

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