Credit Control Assistant

This is an exciting opportunity to join the Pune-based team of one of the UKs most innovative healthcare providers. As a Credit Control Assistant, you will play a critical role in ensuring timely collections, reducing aged debt, and building strong relationships with patients, insurers, embassies, and corporate partners. Your work will directly contribute to maintaining a healthy financial ecosystem in a fast-paced and rewarding private healthcare environment.

Department: Finance / Credit Control

Reports To: Credit Control Lead

Shift: UK Shift pm 9.00 pm IST)

Job Type: Work From Office (WFO)

Key Responsibilities

Debt Collection & Account Management

• Monitor and manage the aged debt ledger, ensuring proactive follow-up of outstanding invoices.
• Chase overdue payments via telephone, email, and written correspondence.
• Maintain accurate records of all debtor communications and agreed payment plans.

Stakeholder Liaison

• Liaise with private patients, insurers (PMIs), embassies, and corporate clients to resolve payment queries and disputes.
• Work closely with the billing team to clarify invoice details, authorisations, and coding where required.

Payment Allocation & Reconciliation

• Accurately allocate payments to the correct accounts.
• Reconcile discrepancies between billed amounts and payments received.
• Support the month-end closing process and provide input into financial reporting.
• Managing insurance priors, recoups, refunds, further payment and reductions.

Reporting & Compliance

• Provide regular reports on debt status, payment trends, and risk areas to the Credit Control Lead.
• Support internal and external audit documentation.
• Ensure credit control activities comply with GDPR, company policy, and healthcare regulations.

Process Improvement

• Spot recurring payment delays and collaborate with relevant teams to implement improvements.
• Support development and implementation of improved credit control procedures and systems.

Skills & Experience Required:

Essential

• 3 to 5 years of experience in Credit Control / Accounts Receivable, preferably in healthcare or the private sector.
• MBA / MCom degree is ideal, though strong graduates with exceptional experience are also encouraged to apply.
• Only candidates currently residing in Pune will be considered for this role.
• We prefer immediate joiners.
• Knowledge of private medical insurance (PMI) processes and third-party payer arrangements.
• Proficiency in financial software and patient management systems (e.g. Epic, SAP, Meditech).
• Strong numerical ability, attention to detail, and accuracy.
• Excellent verbal and written communication skills.
• Ability to handle sensitive financial discussions with tact and professionalism.

Desirable

• Experience with NHS PPUs, private hospitals, or medical billing teams.
• Familiarity with international patient billing and embassy relationships.
• Understanding of healthcare regulations and compliance standards (e.g. GDPR, CQC).

Personal Attributes

• Confident, assertive, and persuasive strong negotiation skills.
• Organised and proactive able to manage competing priorities.
• Empathetic and professional when handling patient and client queries.
• A team player who brings solutions, not just problems.

Working Conditions & Benefits

• This is a Work From Office (WFO) role based in Pune, not Work From Home.
• You will regularly collaborate with colleagues across Finance, Billing, Admissions, Commercial, and Patient Services, giving you broad exposure and valuable cross-functional learning opportunities.
• A chance to shape and strengthen financial operations for a leading UK healthcare client.
• Direct collaboration with UK leadership teams, where your work will directly contribute to driving performance, efficiency, and impact.
• We offer a competitive compensation package, along with a generous leave policy, medical insurance, and a collaborative work environment.
• High performers can look forward to clear career growth opportunities.

Please answer the qualifying questions carefully incomplete or casual responses may lead to your application not being considered.

If you're ready to take ownership, sharpen your expertise, and make a real impact in global healthcare finance, apply today and grow with us