Junior CRM Executive
1 week ago
Job Description – Junior CRM Executive
Position:
Junior CRM Executive
Department:
Customer Service / Store Operations
Location:
Santacruz
Role Overview
The Junior CRM Executive will be responsible for welcoming customers at the store, collecting basic customer information, supporting CRM data entry, and assisting with customer follow-ups. This is an entry-level role focused on customer service, coordination, and store support.
Key Responsibilities
1. Customer Greeting & Store Welcome
- Greet customers warmly as they enter the store
- Provide basic assistance and guide them to the relevant section
- Collect customer details
2. CRM Data Entry & Maintenance
- Enter customer details into the CRM sheet/software
- Ensure basic accuracy in phone numbers, name spelling, etc.
- Update daily walk-in and lead sheets
3. Customer Follow-Ups
- Make simple follow-up calls
- Check on pending queries or appointments
- Share customer feedback with the senior CRM team
4. Appointment Support
- Assist in managing customer appointments
- Remind customers of their appointment time if required
- Coordinate with store staff to ensure smooth flow of walk-ins
5. Lead & Walk-In Tracking
- Record leads from store walk-ins
- Ensure no customer is missed during peak hours
- Support senior CRM team in basic lead follow-up
6. Customer Experience Support
- Maintain a polite, friendly, and helpful attitude
- Provide water/assistance to customers if needed
- Ensure the front area and waiting zone remain tidy
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