Junior CRM Executive

1 week ago

Mumbai, Maharashtra, India KORA by Nilesh Mitesh Full time

Job Description – Junior CRM Executive

Position:
Junior CRM Executive

Department:
Customer Service / Store Operations

Location:
Santacruz

Role Overview

The Junior CRM Executive will be responsible for welcoming customers at the store, collecting basic customer information, supporting CRM data entry, and assisting with customer follow-ups. This is an entry-level role focused on customer service, coordination, and store support.

Key Responsibilities

1. Customer Greeting & Store Welcome

  • Greet customers warmly as they enter the store
  • Provide basic assistance and guide them to the relevant section
  • Collect customer details

2. CRM Data Entry & Maintenance

  • Enter customer details into the CRM sheet/software
  • Ensure basic accuracy in phone numbers, name spelling, etc.
  • Update daily walk-in and lead sheets

3. Customer Follow-Ups

  • Make simple follow-up calls
  • Check on pending queries or appointments
  • Share customer feedback with the senior CRM team

4. Appointment Support

  • Assist in managing customer appointments
  • Remind customers of their appointment time if required
  • Coordinate with store staff to ensure smooth flow of walk-ins

5. Lead & Walk-In Tracking

  • Record leads from store walk-ins
  • Ensure no customer is missed during peak hours
  • Support senior CRM team in basic lead follow-up

6. Customer Experience Support

  • Maintain a polite, friendly, and helpful attitude
  • Provide water/assistance to customers if needed
  • Ensure the front area and waiting zone remain tidy

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