CRM Executive

2 weeks ago

Mumbai, Maharashtra, India Pranav Construction Pvt. Ltd Full time

We are looking for a skilled CRM Executive with 2-3 years of experience in handling customer queries, preferably in the real estate industry. The ideal candidate should have excellent communication and problem-solving skills.

Roles and Responsibility

  • Handle customer queries professionally and promptly.
  • Utilize CRM tools to manage customer interactions and data.
  • Develop and implement effective customer relationship strategies.
  • Collaborate with internal teams to resolve customer complaints.
  • Analyze customer feedback to improve overall customer satisfaction.
  • Provide exceptional customer service through various channels.

Job Requirements

  • Excellent communication and interpersonal skills.
  • Proficiency in CRM tools and MS Office.
  • Ability to multitask and prioritize tasks effectively.
  • Strong problem-solving skills and attention to detail.
  • Customer-centric approach and ability to work in a fast-paced environment.
  • Experience in handling customer queries, preferably in the real estate industry.

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