Customer Support Executive

2 weeks ago

Bengaluru, Karnataka, India Firstsource Full time ₹ 4,00,000 - ₹ 6,00,000 per year

About the role

A CSA in this role is responsible for processing data with high accuracy and pace in a specified format while adhering to the prescribed SLA.

Role & Responsibility

  • Ensure that the computerized records are captured accurately and maintained in prescribed manner.
  • Checks the data received from the client for complete details.
  • Re-enters the given data into a client specified format.
  • Solicits and compiles information and data related to processing activities.
  • Uses PC application and functions, such as Excel, Word or PowerPoint or client specified mainframes to update and load data sets.
  • Works efficiently towards achieving the SLA based on the project requirement and meets the specified quality standards
  • Assures protection of the systems and data by performing at least one system back up per day.
  • Generates statistical and data reports as required
  • Examine and evaluate document contents to insure accuracy and to correct inconsistencies
  • Maintaining confidentiality, verifying information, building a physical filing system, backing up data and updating data entry software

Experience

Required: 2 Years of experience into Banking domain in backend process.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.

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