Technical Support Specialist
1 week ago
Experience Required:
Open to both freshers and experienced candidates. Preference will be given to those with experience in BPO or the service industry.
Work Location:
Gurgaon
Shift Timings:
Rotational shifts (24x7 support)
Key Responsibilities:
- Provide technical troubleshooting support over the phone to Intermedia's global customer base.
- Handle basic technical assistance queries related to telecom, VoIP, networking, and general communication services.
- Ensure timely and effective resolution of customer issues while maintaining high levels of customer satisfaction.
Required Competencies:
- Networking:
Basic to intermediate understanding of networking concepts. - Computer Proficiency:
Intermediate to advanced knowledge of computer hardware and software. - Operating Systems:
Working knowledge of Windows and macOS, as well as mobile operating systems like Android and iOS.
Essential Skills:
- Communication:
Strong listening skills with the ability to understand and resolve customer issues efficiently. Must handle sensitive customer information with care. - Customer Focus:
Demonstrates empathy and patience, even in challenging situations. Builds rapport with customers and maintains a courteous, energetic, and professional demeanor. - Learning Orientation:
Continuously seeks to stay updated on relevant products, services, and technologies. Asks thoughtful questions aimed at enhancing the customer experience.
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