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Operations Manager
2 weeks ago
Job Role: Operation Manager
Job Location: Gurgaon (Hybrid)
Skills- Handling Law enforcement agencies (LEA Complaints), Cybercell complaints, NPCI, RBI, Legal Notices, Complaints, Risk assessments, fraud detection
Expected Qualities-
- Proven experience for handling Law enforcement agencies & stakeholder management along with complaints handling process.
- Good knowledge of service operations / Financial Merchant products voice support functions.
- Experience in Leadership roles, connect with internal external stake holders.
- An effective communicator team leader with strong analytical, problem solving and organizational abilities.
- Should have driven process excellence projects.
- Risk assessments, fraud detection role.
- Strong problem solving skills and a natural talent for process improvement
- Comfortable navigating multiple systems and getting up to speed very quickly with all our online tools management space.
- Wants to be part of fast paced digital lending, service growing so fast we cant keep-up with ourselves
- Good understanding of laws applicable to commerce merchant consumer laws, data protection laws, marketplace regulations, labour laws , companies act , taxation laws etc
