Assistant Manager Operations

2 weeks ago

Delhi Gurugram NCR, India CogentHubCX Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Key Responsibilities:

  • Assist in planning, coordinating, and supervising daily operational activities to meet organizational goals.
  • Support the Operations Manager in implementing and monitoring SOPs, policies, and operational procedures.
  • Monitor team performance, delegate tasks, and ensure timely and high-quality execution of operations.
  • Handle customer service escalations and ensure timely resolution of issues to maintain customer satisfaction.
  • Analyze operational data, generate reports, and provide insights to management for informed decision-making.
  • Assist in resource planning, shift scheduling, and workforce management.
  • Ensure compliance with company policies, health and safety regulations, and quality standards.
  • Coordinate with cross-functional departments (e.g., HR, Finance, Logistics) for seamless operational flow.
  • Identify areas for process improvement and cost optimization, and assist in implementing solutions.
  • Train and guide new and existing team members to align with company standards and expectations.
  • Monitor inventory levels (if applicable) and coordinate with procurement or warehouse teams to avoid shortages.
  • Participate in audits, inspections, and internal reviews to support continuous improvement initiatives.

Qualifications & Requirements:

  • Bachelors degree in Business Administration, Operations Management, or a related field.
  • 2–4 years of experience in operations or similar roles; prior leadership or supervisory experience preferred.
  • Strong analytical, organizational, and problem-solving skills.
  • Proficient in MS Office (especially Excel); experience with ERP or CRM systems is a plus.
  • Excellent interpersonal and communication skills.
  • Ability to work under pressure and manage multiple priorities effectively.
  • Flexible with work shifts and adaptable to a fast-paced environment.

Contact for the role (Share CV on whatsapp and mention the role you are applying for in the message)

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